He Makes $4K/Day With This Weird Middleman Business
Chris Koerner on The Koerner Office Podcast
0:00 So, this month we're doing $120,000.
0:03 Yeah, it's crazy.
0:04 Our company's only existed for 6 months.
0:06 I lived in a closet for the whole duration of that.
0:09 In Norway, we're passively invoicing like $12,000 a month right now.
0:13 Wow.
0:14 I have my mom as customer service there.
0:16 It's on autopilot.
0:17 Like, why cut off the revenue, right?
0:20 Exactly.
0:19 Mom needs a job.
0:20 Next [music] week, we're doing 1,000 cakes for one single company.
0:24 Wow.
0:24 Tell me your thoughts on the dead internet theory.
0:27 What that has to do with this?
0:28 The dead internet theory is that 99.99%
0:31 of the content we consume on [music] internet, emails,
0:34 phone calls, videos such as the one we're making right now,
0:37 it's all going to be AI.
0:38 So, in a world like that, we're not going to be able to send cold emails,
0:43 we're not going to be able to send LinkedIn DMs or cold
0:46 call anyone cuz there's going to be too much [music] noise.
0:48 So, the way you cut through to someone in the future,
0:51 which we really believe in, is physical gifting.
0:54 Getting attention is absolutely everything.
0:56 A, it buys you loyalty.
0:57 B, it's [music] a cheap way to stay top of mind,
0:59 which is harder than ever today.
1:01 I mean, sending an email wouldn't do that.
1:02 In fact, sending an email would probably make you seem annoying.
1:05 Yeah.
1:05 One thing your viewers might find interesting is
1:07 like how I have my agent set up.
1:10 Yes.
1:11 Yep.
1:10 Yes, very curious about that.
1:12 I'm not involved in it.
1:13 Every 2 hours, it checks my email, goes and sources 20 new bakeries,
1:18 it responds to all the emails,
1:19 negotiates with the bakeries until we have a deal.
1:22 This sort of outreach would have been impossible just a year ago.
1:25 And I can take that and do that with so much more than just cakes and bakeries.
1:29 So, if someone's watching this right now and they're thinking like, okay,
1:32 this works, this makes perfect sense, but I don't have anything to sell.
1:36 What should I sell?
1:40 So, I come across this guy that started a business
1:43 6 weeks ago and he did $120,000 his second month.
1:47 40,000 of that was profit.
1:49 What's he doing?
1:50 Cold caking.
1:51 He's doing cold caking.
1:52 And if you've never heard of that, it's cuz it's brand new.
1:54 In a world where cold calls, texts, and emails are less effective than ever,
1:58 this is the strategy you need to make
2:00 a bunch of money selling whatever it is you sell.
2:03 This story is freaking amazing.
2:05 This guy's gone viral a bunch of times,
2:07 so I had to ask him all these questions for myself.
2:09 Please enjoy.
2:10 Well, William, why don't you tell us who you are and what you do?
2:12 Well, I'm William and I help you get customers by sending cake.
2:16 We started like 6 months ago saying we
2:18 were going to automate birthday deliveries with cake.
2:20 Did that in Norway, sort of blew up,
2:22 and we decided let's think big and go to the States.
2:25 So, we moved to to SF and said let's do it in San Francisco as well.
2:29 So, you moved from Norway to San
2:31 Francisco specifically to expand your cake shipping business.
2:36 Yes.
2:37 I mean, I feel like if you could make a business work in Oslo,
2:39 Norway, you could make it work anywhere.
2:41 Exactly.
2:42 Uh, but actually, the the fun thing is we we came
2:44 to San Francisco and then we tried to do the same thing,
2:47 the birthday thing, and nobody in San Francisco cared cuz I
2:51 I think the American culture is nobody cares about their employees.
2:56 [laughter] Oh, shoot.
2:56 Okay.
2:57 Yeah.
2:57 So, we we pivoted and yeah.
2:59 Well, first of all, like, Norway is tiny, it's freezing, it's, you know,
3:04 middle of no- nowhere northern Europe,
3:06 and it's probably not very business-friendly, I imagine, right?
3:11 Well, it's definitely business-friendly, but but it's a smaller market, right?
3:14 I mean, the whole population in all of Norway is 5 million people, right?
3:18 So.
3:18 Oh, jeez.
3:19 It's uh yeah.
3:20 That's like a little bigger than Utah.
3:22 Exactly.
3:24 Okay.
3:24 So, tell me what your business started as and what
3:27 first gave you the idea for this business.
3:29 And I know your model changed when you moved to SF,
3:32 so explain exactly what the business model started as.
3:35 The idea actually came from I've I've worked in sales since I was 12 years old.
3:38 So, always been been chasing that.
3:40 And in Norway, there was almost like a hackathon, but for sales.
3:44 So, it was called the Norwegian Championship of Sales.
3:47 And there's like 100 sales reps that show up.
3:49 I'm like uh stressed and nervous.
3:51 I have no idea what I'm selling.
3:53 And then I get a paper in front of me that says,
3:55 "You're going to automate birthday deliveries with cake." Hmm.
3:59 This was just randomly assigned to you at a competition.
4:02 Yep.
4:03 It's ridiculous.
4:04 But but that day I I booked like 17
4:06 meetings in 4 hours with like companies like KPMG.
4:10 So, I was like, "Okay, this is big.
4:11 People want this." And from there, I started building a birthday solution.
4:15 Yeah.
4:15 So, first of all, how did you book those 17 meetings?
4:19 Just outbound cold calling to a list that they provided you?
4:22 Yep.
4:23 And what was your pitch to them?
4:24 I don't remember exactly what I pitched back then,
4:26 but I think it was something like, "We started this new company.
4:29 Uh, we're doing something crazy.
4:30 We got investors on board and we would like to give you a free cake if
4:34 you'd like to take a meeting with us." And then like I told them the idea,
4:38 which was "We're going to automate your birthday deliveries." And everyone
4:41 laughed at that cuz you you get so many cold cakes,
4:43 but when when is someone or you get so many cold calls,
4:46 but when is someone called you and asked if you want a cake, right?
4:49 Yeah.
4:50 So, it was like a very smooth intro into the call and yeah, just worked.
4:55 Okay, so there's like a couple different gifts going on here.
4:57 Like, you want to give them a cake to get their attention, right?
5:02 But the the quote-unquote hypothetical startup that you
5:05 just raised money for is something that automates birthday
5:08 deliveries that like a large company would buy
5:11 from you so they could better serve their employees.
5:13 Is that right?
5:14 Right.
5:14 So, let's say you have 40 employees and all of these employees,
5:18 you want to make sure they they feel seen.
5:20 So, you do something for their birthday.
5:22 Maybe you do something every time someone turns 30,
5:24 40, 50, not every single birthday, whatever.
5:26 You have to recognize these people.
5:28 And so, at least in Norway, it's very normal to do that with cake.
5:31 And what's the worst that can happen, right?
5:33 You remember someone but forget someone else.
5:36 So, we just figured, okay,
5:37 let's just solve that pain and make that never be an issue again.
5:41 And was the idea to integrate with like Gusto
5:43 and ADP and Paychex and use that data to automate everything?
5:47 Yep.
5:48 Hey, YouTube's fine, but what about when you're driving around?
5:50 What about when you're mowing the lawn?
5:51 You need my audio podcast, The Kerner Office.
5:54 Just look up TKOPod in Apple, Spotify, or wherever you get your podcast.
5:59 I think that's It's also where we met the problem
6:01 with it because when we were cold calling people,
6:03 we were very aggressive with like, "You have to sign up for this." And then
6:07 we integrated with like 40 different HR systems,
6:11 and we said, "Okay, let's scale this when we get to the US." So,
6:15 we did that and we AB tested like 40 different ads and none of them converted.
6:20 So, I think the good thing is this is a genuine
6:23 cash cow business opportunity because the retention is really good.
6:26 Like, if someone signs up for this, they're going to stay there.
6:29 But the problem was when we tried to really
6:31 scale this and make this a big company,
6:33 we met the issue of this not being a big enough
6:35 problem for someone to actually sign in with their HR system,
6:37 make sure everything is okay without a human person pushing them.
6:42 So, that's That's why we pivoted,
6:43 but like we we grew that to $150,000 ARR before we we pivoted.
6:48 Oh my gosh.
6:48 Okay, I'm still confused about the competition aspect of this.
6:52 Did at this sales competition, did they give all of the sales
6:56 people the same hypothetical startup, the same offer?
6:59 Yep.
7:00 Okay.
7:01 So, you weren't supposed to actually turn this into a business.
7:04 Is that right?
7:05 That's right.
7:06 How many people were at this competition?
7:09 Like uh 50 Yeah, I mean, there was like a thousand people watching,
7:14 but like 50 sales reps or more that competed.
7:17 So, they just put us in rounds.
7:19 It was like I think they divided the day into five blocks of like 1 hours.
7:25 So, you cold called for 1 hour.
7:26 Whoever had the least meetings after 1 hour,
7:29 the the 50% at least got knocked out.
7:32 And then they did that five times until there was a final.
7:34 And then the winner got like $10,000, I think.
7:37 So.
7:37 And how close did you get to winning?
7:39 Third place.
7:40 I was one meeting away from first place.
7:41 So.
7:42 Oh, no.
7:43 So, but but still, I mean,
7:45 uh I think I got $500 and I got the idea that made this happen.
7:49 So.
7:50 So, were you on a team or was it just you cold calling for 5 hours straight?
7:54 Just me.
7:55 Okay.
7:55 Now, so of the 50 people, you were the only one that said,
7:59 "Hey, I know this is just hypothetical here,
8:01 but I'm actually going to start this business cuz I had a lot of success
8:06 here and you were comparing it to previous
8:07 cold calls that you made and you're like,
8:09 "Jeez, 17 calls and 17 booked appointments
8:11 in 5 hours for something that has high LTV, lifetime value, low churn.
8:17 Like, I need to actually do this." I just started doing the numbers in my head.
8:21 I was like, "Okay, so wait.
8:22 So, if a company with 40 employees sign up,
8:24 that's $80 per cake and then 50% margins, maybe I'm able to make that happen.
8:30 Wait, that's like $5,000 a year.
8:34 And then if I get sales reps to do this and I pay them $2,000 per client,
8:38 then wait, uh the next year, I'm just going to make full profit on that." So,
8:43 I I I just started doing the numbers and like
8:46 calculating in my head and it just made sense.
8:49 So.
8:49 Oh, man.
8:50 And here's the thing.
8:51 Like, I'm a little surprised it didn't work
8:53 in the States because I just filmed a video,
8:56 it hasn't gone live yet,
8:57 but with this woman in Dallas that does corporate gifting.
9:01 And a lot of what she does is for birthdays, but mostly it's like for, you know,
9:05 high-ticket enterprise SaaS where she'll send like the company will go
9:10 to someone's LinkedIn and see they graduated from Syracuse and send like
9:13 a highly curated box of like Syracuse alumni gear to someone
9:18 in the hopes that they'll get a call with the sales rep.
9:21 And she facilitates the logistics of all
9:23 these gift boxes and she does very well.
9:25 So, like, obviously corporate gifting is a well-established industry here.
9:30 Why do you think you couldn't break into that from with a birthday angle?
9:34 Well, that's sort of what we're breaking into now,
9:37 but from a sales angle, right?
9:38 I just think companies usually have two really
9:41 large budgets and it's sales and it's engineering.
9:45 You always want to sell your product and get more customers and you
9:48 always want to build your product better so you get more customers.
9:51 And so, that's where the two largest budgets are and everything else is
9:54 just noise that you have to do to make the business go around.
9:58 So, I think it just wasn't a big enough pain for people to say,
10:01 "Oh, I really want to prioritize this." Now,
10:04 it is to be said after going like semi-viral
10:07 with the cake thing the last couple of weeks,
10:10 we have gotten inbounds from people who are like, "Oh,
10:12 we want to do cakes." But, compared to the people that's inbounding us
10:16 and saying we want to do cakes or cold cakes as I call them,
10:20 it's just not comparable.
10:21 And the same thing happened in Norway.
10:23 We went This is where how I know like
10:25 what what we're doing now is the right thing is
10:28 we were in all the biggest news in Norway
10:30 like all the time because it's such a unique idea.
10:33 And we got zero inbounds from that.
10:35 Everyone thought it was cool,
10:36 and when we called everyone knew about us and it was easier to sell,
10:39 but the pain wasn't big enough for people to reach out and say,
10:42 "Oh, I've been waiting for this the last 5 years." I think
10:45 that that goes for a lot of businesses is it just isn't the biggest priority.
10:49 Like if if you're good at sales,
10:50 you can scale this and you can make it something you
10:53 probably make like a million dollars a year off of them,
10:55 and that's fine, but I wanted to build a a really big company,
10:58 and I think the path we've taken now is is even better.
11:01 Yeah, I mean it So, the budget thing is is a smart.
11:04 And this is similar, but you're more likely to sell a product
11:07 or service that's most closely tied to revenue, right?
11:11 And so, you doing this for sales people
11:14 to book more calls is directly tied to revenue,
11:16 therefore it's an easier sale for you as opposed to like help
11:20 your employees maybe be 2% happier 1 day of the year, you know?
11:24 It's like, "Eh." In Norway, the cultural the culture,
11:28 you know, benefited that, but in the US, it's like, "How am I going to make
11:31 more money for my birthday cake, bro?" You know?
11:34 Exactly.
11:34 I'll let that be said.
11:35 I never tried cold calling in the US.
11:38 I just went straight to ads.
11:39 So, I I definitely think there's someone watching
11:42 this that can take this and and run with it.
11:45 I think Yeah.
11:46 I think it's a great idea.
11:47 Now, tell me your thoughts on the dead internet theory.
11:50 That's a great question.
11:51 And how that what that has to do with this.
11:52 So, AI is just getting better and better.
11:54 I think we can all agree it's not
11:56 going to It's not going to stop evolutionizing itself.
11:59 So, in a couple of years,
12:00 AI will be so good that it's literally impossible to tell a human from AI.
12:05 Mhm.
12:06 And in this world, I can spin up a cloud agent that makes
12:10 10,000 UGC videos or 100,000 emails
12:14 that all feel super natural and super human-made.
12:17 And so, the dead internet theory is
12:19 that 99.99% of the content we consume on internet,
12:23 emails, phone calls, videos such as the one we're making right now,
12:27 it's all going to be AI,
12:29 and humans aren't going to use the internet the same way we are today.
12:32 It's going to be so much noise, it's going to be impossible to cut through.
12:35 And I think like the first step to counter that is humans are going
12:39 to get agents that like answer your phone or check your email and say,
12:44 "This is what you have to prioritize today."
12:46 And then the second step is like the Elon Musk
12:48 vision where you have neural links and you're communicating
12:51 completely off the internet the way we are today.
12:54 So, in a world like that, we're not going to be able to send cold emails,
12:59 we're not going to be able to send LinkedIn DMs
13:01 or cold call anyone cuz there's going to be too much noise.
13:05 So, the way you cut through to someone in the future,
13:08 which we really believe in, is physical gifting.
13:11 If we can become the company that has the most data on what kind of gifts work,
13:17 we become the next Apollo or the the next like real big GTM engine.
13:24 So, Okay.
13:25 Okay.
13:25 So, I love everything about this.
13:27 Talk to me about Well, first of all,
13:28 dead internet theory like I do think you're you're mostly correct,
13:32 but also it's going to be agents talking to agents.
13:34 Yes.
13:35 Like it'll be agents reading cold emails,
13:36 and sometimes an agent monitoring an inbox will get a cold
13:39 email that's relevant to what the owner of that inbox actually needs.
13:43 For sure.
13:43 And that agent is going to have credit card info,
13:45 and it's going to go buy things while we're out like hiking and fishing.
13:48 And actually like it's going to improve the quality of life in a lot
13:51 of ways cuz we're going to be sick of the internet, you know?
13:55 Oh yeah, I view this as a good thing.
13:56 Yeah, oh yeah.
13:57 The internet will be busier and more bustling than ever,
14:00 but it's just going to be computers talking to computers, right?
14:03 So, you're saying like this breaks through that fourth wall,
14:07 so to speak, the physical barrier,
14:09 and you can still use agents to send these cakes and to do all the outbound.
14:14 Like you could you could use an agent to do outbound
14:16 cold email to get a physical cake in front of someone,
14:19 and then you kind of marry the best of both worlds, right?
14:22 Yeah.
14:23 And this can also like the way we're doing it today is
14:25 we have a sequence where we first send the email that says,
14:28 "Hey, in 2 days I'm sending you a cake.
14:30 Is this the right address?" And then we send the cake,
14:33 and then we we follow up either through email or phone.
14:35 And like AI agent would respond to there's a cake coming to this address.
14:40 Is it the right address?
14:41 Yeah.
14:42 But, the thing about the agents is they're never
14:44 going to know what the human doesn't tell them.
14:47 And a lot of sales is about making
14:50 someone want something they didn't know they wanted.
14:53 And if you can't cut through the agent
14:55 because the agent doesn't know the human wants it,
14:57 then you have to like you have to get into the face
14:59 of the human either through network or through like just a physical gift.
15:04 So, Mhm.
15:05 Okay.
15:05 So, let's talk about like pure AB test.
15:09 What have you done to to test like Let's say you get the 10 people on the phone,
15:14 and on 10 of them you you just give
15:16 them the your pitch to whatever it is you're selling.
15:18 And on the other 10, you send them a cake to then give them the pitch.
15:21 Like how much better of a conversion rate do you get from a cake?
15:25 Um well, cold calling has like what?
15:28 2 3% conversion rate?
15:30 Maybe you can pull off some stats on so you can correct me.
15:33 be all over the map, right?
15:34 If you're selling t-shirts, maybe 30%.
15:36 If you're selling $30,000 a month software, could be 0.3%, you know?
15:41 Exactly.
15:42 So, but but there is like an average there.
15:43 And from the cakes we've sent out so far,
15:46 35% have converted into meetings, which is really just crazy.
15:51 Wow.
15:53 [laughter] Yeah.
15:52 Guys, tkowners.com.
15:54 That's my community where people are building businesses.
15:56 I do AMAs, Q&As every week live.
15:59 You can ask me anything you want.
16:00 You can have accountability partners.
16:02 It's about a thousand people in there building, starting, growing businesses.
16:05 Check out TKO as in The Corner Office, tkowners.com.
16:09 So, you send out a hundred cakes, and you and 35 meetings are booked for like
16:14 Is it mostly software stuff like Silicon Valley stuff?
16:17 Yeah, that's mostly what we're getting,
16:20 but I'm also getting like accountants in Miami reaching out,
16:23 real estate brokers.
16:24 Like really anyone and everyone is reaching out and doing this.
16:28 There's like There's the one part where there's
16:31 software companies trying to sell to other software companies,
16:34 but there's also like next week, this is crazy,
16:37 we're doing a thousand cakes next week for one single company.
16:40 And this is a dentist software company, archie.com.
16:44 They're just sending it to a thousand dental offices in San Francisco,
16:49 Florida, Houston, just all over.
16:52 Have they done a test yet?
16:53 No, it's Well, the thing is they reached out and did such
16:57 a big order volume because they did the same thing with pizzas last year.
17:01 Okay.
17:01 And it was really successful.
17:02 That was their test, so to speak.
17:04 Yeah.
17:04 Do you know what the the economics were on their pizza campaign?
17:08 Uh like how much they paid and how much they converted?
17:11 Yeah.
17:11 I do, but I don't want to say because I don't know if I'm allowed to.
17:15 good.
17:15 It was good.
17:16 Good enough to spend tens of thousands of dollars to do it again.
17:19 Yes.
17:20 Yeah.
17:20 For sure.
17:21 Or is it maybe a thousand?
17:23 Yeah, yeah.
17:23 Okay.
17:24 So, tens of thousands.
17:25 Yeah.
17:25 Are they paying like 50, 60, 70 bucks per cake for these at that volume?
17:29 Mhm.
17:30 Clearly, you're not in the cake-making business.
17:32 Are you just like drop-shipping these from someone who ships cakes?
17:37 You could say that.
17:38 I mean, we we put software on top of it to make logistics better.
17:42 What we do is we I have a AI agent I'm happy to show you
17:46 in a bit as well that's constantly
17:48 sourcing bakeries all across the US, London, Australia.
17:52 And then it negotiates with the bakeries and says, "Hey,
17:54 we're going to be buying all these cakes from you.
17:56 Um so, we need a 30% discount." Mhm.
17:59 Mhm.
17:59 We've been in Forbes, we've we've been so and so on.
18:02 And then they're like, "Okay, we'll take a chance." They give us a discount,
18:05 and then someone like Archie reaches out,
18:08 they need cakes in 10 different cities.
18:10 We make a We have a system where we just plot in all the 1,000 recipients,
18:15 and then we let them track all the orders,
18:18 the all the different bakeries are taking pictures per delivery, and so on.
18:23 So, So, this this is like 1-800-Flowers, but for for outbound sales, basically.
18:28 Cuz that's what 1-800-Flowers does, you know?
18:30 Uh I would say that's pretty accurate.
18:32 Now, are most of these cakes only traveling at like,
18:34 you know, 30 miles or less because of the localization of it?
18:38 Yep.
18:38 That's fair to say.
18:39 I mean, for Archie for instance,
18:40 and we've done this a couple times We did it for Rippling as well.
18:43 They wanted a couple like really special cakes in like very
18:46 niche areas where we didn't want to spend time finding a bakery,
18:50 so we just sent the cake on a flight.
18:52 Hm.
18:53 So interesting.
18:54 That's possible as well.
18:55 Does it matter at all if the cake is any good?
18:58 Is there any correlation to close rate or book call rate?
19:01 I definitely think so.
19:02 I care a lot about the quality of the cake.
19:04 We only partner with like organic French patisseries make
19:08 quality cakes because at least my opinion is well,
19:12 that represents the quality of your company.
19:14 So, nobody wants to do that.
19:15 Yeah.
19:16 And so, we're we're very picky about the bakeries we we end up working with.
19:19 We There's a lot of cheap bakeries we end up just saying,
19:23 "Well, this isn't the right fit." So, Yeah.
19:25 Do you have any data from your customers on the close
19:29 rate being higher or lower once they get on these booked calls?
19:33 It's a good question.
19:33 Cuz I I don't Here's what I'm thinking.
19:35 Like there's a direct correlation to the effort
19:38 you put into something and the potential outcome.
19:40 Like if I film a video with a business owner, and it's like this talking head,
19:44 he's in one state, I'm in another, 50,000 views.
19:47 If I film the exact same video with the same content,
19:49 and I'm in person, and we're grinding stumps together,
19:51 we say the same words,
19:53 but the viewer sees that I had to get on a plane or he had to get on a plane.
19:57 We're out there sweating.
19:58 And they take it more seriously.
19:59 They take it more seriously and I I might get 500,000 views on that, right?
20:03 So, I would think that if I just, you know, dial for dollars,
20:06 do cold calling all day to get these book calls to sell enterprise software,
20:10 my close rate might be 15%, but if I, you know,
20:14 if I use these cakes, I'm going to spend a lot more money,
20:16 but A, my book call rate goes way up and B,
20:20 theoretically I would think that your close rate
20:21 goes from 15 to 20, 5, 30%, you know.
20:25 I don't have the data on that, but it sounds logical, right?
20:28 So, like one thing that's important is my cakes don't close either the sale,
20:32 it just gets you the meeting and gets you the attention.
20:35 The rest of the job you have to do yourself,
20:36 but I think there is something very psychological about
20:41 wanting to give something back when someone gives you something.
20:44 Yeah, the law of reciprocity.
20:46 Exactly.
20:46 That's what they do in like the Turkish
20:48 markets if you've ever been in like Turkey.
20:50 They They're like They You come in their store and they start
20:52 giving you candy and they're like giving you so much because it's psychology.
20:56 Yeah.
20:56 So, uh sounds logical.
20:58 If I were you, I would like hound my previous customers and say like,
21:02 do you have any idea on what your close rate was
21:05 on these that like the calls that came from these cakes?
21:08 Cuz then you could put that front and center on your landing page and it's like
21:11 That is true.
21:12 Increase your close rate like increase your book call rate
21:14 by 32% and your close rate by 64% like Yep.
21:18 That'd be huge.
21:19 Like it's a net of net, you will make, you know,
21:22 316% more money for every dollar spent
21:26 on cakes versus cold calling or whatever it is.
21:28 Yeah, you're you're spot on and I think like this data
21:31 is so important for us to collect because long term,
21:35 if this vision of the future becomes right,
21:37 which I really do think it is, one, cakes are going to be overused.
21:41 Everyone's going to get five cakes a day.
21:44 So, we have to do more than cakes.
21:46 And when we get to that point, sure,
21:48 we're going to be a huge company already by then,
21:50 but to become even huger, we have to collect the data on what works.
21:54 Like maybe we send a cake, but the close rate only goes up so and so much,
21:58 but if we send something even more personal and we
22:01 can talk about what what that could be as well,
22:03 but um maybe the close rate is even higher, but the book rate is lower.
22:07 So, all of this data is super important.
22:08 I totally agree with you.
22:10 Tell me about your number.
22:11 So, once you focused on the sales market in the US,
22:16 what was your first month like, your first 6 months, year, etc.
22:18 both from a revenue and profit perspective?
22:21 Well, we've our company's only existed for 6 months.
22:25 Oh, wow.
22:26 So, it's young and promising still.
22:27 Well, in in in Norway, the the birthday thing,
22:30 we're passively invoicing like $12,000 a month right now.
22:34 Wow.
22:34 So, you're you still have that side of the business going.
22:37 Yeah, it's just running.
22:38 To to to be quite honest with you, I have my mom as customer service there.
22:43 [laughter] It's on autopilot.
22:44 Like why cut off the revenue, right?
22:46 Mom needs a job.
22:47 Yeah, sure.
22:48 So, we have that going and when we got to the US,
22:51 we did zero sales for the first 2 and 1/2 months.
22:54 Like I said, we were just trying to figure things
22:56 out and really felt like we were hitting a wall.
22:58 I was almost about to like just put down the company because of that.
23:02 I didn't see it becoming large enough.
23:04 But then we cold cake, which I'm coining as a term,
23:08 A16Z, Sequoia, like a bunch of big venture capital Venture capital firms.
23:13 Yep.
23:14 And that went viral.
23:16 That hit the news and we got so many inbounds.
23:19 What was the message to these firms when you sent them a cake?
23:22 What was the pitch?
23:23 So, this wasn't my cake or like we sent the cake, but we were in Founders Inc.
23:28 and a friend of mine, Andrew Anderson,
23:30 who's like running a crypto platform that's really taking off.
23:34 He was fundraising.
23:35 So, he put his whole pitch deck on like a 100 piece size cake.
23:40 Wow.
23:40 Yeah, yeah.
23:41 And like it was just a bunch of text
23:43 of everything he was doing and the VCs loved it.
23:46 One of them posted it on X.
23:47 It got like 300 300,000 views.
23:50 That ended up in the biggest tech news in Europe
23:52 and from there the ball is just like uh it's been non-stop.
23:56 Were you linked in those articles?
23:58 Yeah, yeah.
23:58 So, it was amazing for him.
24:00 He probably raised his around.
24:01 Amazing for you.
24:02 Great backlink.
24:03 Win-win all around.
24:05 Exactly.
24:05 Yep.
24:05 And that's also the interesting thing about what we're doing now is it
24:07 becomes this marketing loop because if you send a cake to X company,
24:13 then X company might take a picture of that.
24:15 Not only will they book a meeting with you,
24:17 but they might take a picture of it and post it
24:18 on social media and that gives you PR and then they might think,
24:23 oh, this worked on me cuz I just booked a meeting and posted it on social
24:27 media and then they reach out to me and say we want to do this as well.
24:31 And that's what's happening right now.
24:32 Like I'm getting inbounds from people that have gotten
24:34 a cake and think this is this is cool.
24:37 So, You know what you guys should try is um what's it called?
24:40 Like a like a singing-gram when like someone
24:42 shows up in person and sings to you?
24:45 You need an elf?
24:46 Yeah, like cold mariachi.
24:49 Yeah.
24:50 Yeah, like cold mariachi.
24:51 They sing a pitch.
24:52 Like they sing a pitch to them.
24:53 It would cost a lot more than a cake,
24:54 but the results could be a lot better, right?
24:57 I'm I'm down.
24:59 Yeah.
24:59 I love that you call it a day maker cuz you're not going all in on cakes.
25:02 I I agree with you.
25:03 At some point, people are going to be getting too
25:05 many cakes and it's just going to be a waste, right?
25:07 But that's fine.
25:08 You just pivot.
25:09 You do something else.
25:10 So, okay.
25:10 So, first 2 and 1/2 months, you're hitting roadblock after roadblock.
25:14 That goes viral thanks to a tweet.
25:16 What do your numbers look like after that point?
25:17 So, this month we're doing $120,000 revenue.
25:22 Yeah, it's crazy.
25:23 in.
25:23 Yeah, or I mean this pivot is 1 and 1/2 month ago, right?
25:29 [laughter] Oh my gosh.
25:29 So, 6 weeks after pivoting,
25:31 you're doing 120 grand a month and growing double digit I imagine per month.
25:35 Yeah, you yep.
25:37 It's a lot of fun.
25:38 Listen, I need more people like this to interview on my podcast.
25:41 So, if you know of someone with a side hustle
25:43 or a business that's unique and cool and super profitable,
25:46 email Molly, m o l l y at cofounders.com.
25:49 That's one word, cofounders.com.
25:51 Molly at cofounders.com,
25:52 tell her your story and we'll give you 100 bucks if we end up interviewing them.
25:56 What does your team look like?
25:57 Do you have much overhead like developers
25:59 or anything or are you profitable today?
26:01 No, honestly, we're cooked.
26:04 I have a list of No pun intended.
26:07 Yeah.
26:07 You're baked.
26:08 Uh we're baked.
26:09 I have a list of 45 inbound leads right now from people that are like,
26:13 we need cakes in Australia.
26:15 We need cakes in Canada.
26:16 We need cakes in Spain and Mexico and we're just like
26:21 we can't sleep at this point trying to fulfill them all.
26:24 So, we just have to fundraise and hire and keep this momentum going.
26:30 So, you're just putting all your money back into the business.
26:32 Oh, yeah.
26:32 I mean, I just came home from came home
26:34 from San Francisco after being there for 3 months,
26:37 but I lived in a closet for for that the whole duration of that.
26:41 Probably all you can afford.
26:42 It's so expensive there.
26:44 It is.
26:44 It really is.
26:45 I would think you'd get to this business to the point
26:47 where you have a positive cash flow conversion cycle.
26:50 You get paid on day one.
26:51 You have net 30 payment terms with your bakeries,
26:54 at least with many or most of them.
26:56 We're profitable right now.
26:57 So, Okay.
26:58 Well, like that could be that could be your natural fundraising.
27:01 Like that could prevent you from having to fundraise at all, right?
27:05 Especially after you send a bakery a bunch of businesses like,
27:07 listen, your cake's delicious.
27:09 It's working.
27:09 We love working with you, but we're cash strapped.
27:12 If you want to keep getting business from us,
27:14 we need to be able to pay you in 30 days or else
27:16 we're going to have to go to the bakery down the street.
27:18 Then you guys will be rolling in it.
27:19 Yeah.
27:20 For sure.
27:21 Totally agree with you.
27:22 Um we could bootstrap, but my vision is to be a lot more than a cash cow
27:26 business and I think to do that, I want to scale even quicker.
27:30 Yeah.
27:30 Like uh for instance, there is a lot of company or there is
27:34 a couple of companies that have done some deliveries now.
27:36 They do one delivery batch, it goes successful, they order another one,
27:39 it goes successful and then they're like, okay, let's just make this recurring.
27:42 Can you guys integrate with our HubSpot or Salesforce?
27:46 So on and so on.
27:47 There's uh they're asking some are asking
27:49 for ping pong tables uh instead of cakes.
27:53 Yep.
27:53 It's wild.
27:55 we want to be able to keep up with all of that demand
27:57 and to do that, I I think the right move is to fundraise.
28:01 Yeah.
28:02 But but you're right.
28:03 This could be a cash cow business for sure.
28:05 So, on $120,000 in cakes, are you profiting 40 grand, 50 grand?
28:10 Yeah, uh 30, 40 grand, yeah.
28:13 Okay.
28:14 Okay.
28:14 So, let's say a lot of my audience, most of my audience is not on the coast.
28:18 They're like in middle America, 25 to 55-year-old entrepreneurial either,
28:23 you know, about 40% are business owners, 60% are aspiring business owners.
28:28 So, if someone's watching this right now and they're thinking like, all right,
28:31 I want to start a business or grow a business with something like this.
28:35 I don't want to start a cake delivery business, right?
28:37 He's got that locked down, but I want to use this principle to make money.
28:40 What like and someone doesn't have an offer yet, let's say hypothetically.
28:44 What types of offers or services or whatever
28:47 could someone use with your cakes or with sending
28:50 their own cakes or whatever to increase
28:53 the likelihood of success based on what you've seen?
28:56 Cuz if I sell t-shirts, right,
28:57 it's like the unit economics don't make sense, right?
29:00 But if I sell enterprise software, it does.
29:02 It does make sense.
29:03 That's enterprise software isn't approachable to an individual
29:06 that wants to start a business either, right?
29:08 So, I think it is, to be fair.
29:11 I think anyone can make anything today.
29:12 I mean, it says so on your your t-shirt.
29:15 But I guess you could [laughter] It's true.
29:18 But like I'm saying like a $4,000 a month product,
29:21 you know, like Salesforce or whatever.
29:22 Like agency services, sure.
29:24 You vibe code them out.
29:25 I totally get it.
29:26 In 2 weeks we're doing uh like 50 cakes with a SEO
29:29 agency and what they're doing is they're putting like a video.
29:33 They're recording a Loom video and they're putting a QR
29:36 code on the cake and then we're sending that out.
29:38 So, when people get the cake and they scan it,
29:40 it's like uh a SEO audit of of their website.
29:43 Oh, that's cool.
29:44 And that's cool.
29:46 Also, there's just the virality moment of it.
29:49 So, I do agree if you're selling t-shirts, don't send cakes.
29:53 But, I think one of my biggest lessons building this company is do crazy things,
29:59 post about it, and you're going to go viral.
30:01 And so, for 100% all of our customers
30:04 that have done like a huge amount of cakes,
30:08 every single time it's it's gone viral, and it's ended up in the news,
30:11 and it's just been a positive PR thing for for just both us and for So,
30:17 I I think like one of the things we did
30:18 is we we had a unicorn uh cake that was huge.
30:21 That That went super viral.
30:23 Another thing I did, and here back in Oslo before moving to to Asaph,
30:28 which I I think is great.
30:29 This is unrelated, but I think it'll give an idea of how
30:32 I want you to think is we hosted this founder dinner,
30:35 and we got all the best founders in in Norway to to be a part of this dinner,
30:39 and then we're like, "Okay, how do we make this something people talk
30:42 about?" We hired or we we released a llama.
30:46 So, we had this big venue.
30:47 We had a private chef, seven-course dinner.
30:51 [laughter] And then we had a llama walking around in the venue,
30:52 and we had a jazz band playing jazz.
30:54 And like, that blew up as well, right?
30:56 So, I I think like attention is everything.
30:58 Getting attention is absolutely everything.
31:01 And the cakes is right now like such a great
31:03 thing a way to get attention cuz it's still new, it's novel, and so on.
31:07 But, if there is one tip I have,
31:09 it's just do crazy things that get people's attention.
31:12 And then post it.
31:12 Yeah.
31:13 And post it.
31:14 Yeah.
31:14 So, agency services, I think that's a great idea.
31:17 Like, is I have a community called playmakersai.com,
31:22 and I teach people how to be
31:23 AI consultants or to start AI implementation agencies.
31:27 And we talk a lot about customer acquisition,
31:29 we talk about paid ads, all types of stuff.
31:32 But, this is like a no-brainer.
31:33 Like, why not ship cakes to a medium-size business
31:36 that you know has 5 to 50 million dollars in revenue,
31:39 and instead of a QR code to an SEO audit,
31:42 it's a QR code to their website that gives them an AI audit.
31:45 This says like, "Your business could be improved with AI.
31:48 Call me." And then you just upsell the heck out of them.
31:50 Yeah.
31:51 It's a no-brainer.
31:52 Yeah, you can do anything.
31:54 You're Like I said, we have accountants
31:55 and real estate agents doing this as well.
31:57 So, uh I think as long as you're as long as you
32:00 think there is marketing coming from this, and second of all,
32:02 you have a high enough average contract value or LTV Mhm.
32:06 to make it make sense, like send some cakes.
32:08 It's [snorts] Yeah.
32:11 I mean, dude, if I'm a if I'm a if I'm a real estate agent,
32:14 I'm going to get a list every morning of properties that are expiring, right?
32:18 They've been listed for 6 months,
32:19 and that the realtor that's the listing agent is about to lose Yeah.
32:23 lose the listing.
32:24 A week before that expires, I'm going to send them a cake, right?
32:27 There you go.
32:27 Cuz even if it's a $500,000 residential home,
32:30 that's 10 to 20 grand net to the realtor.
32:33 If they close 10% of those, then what's an $80 cake, you know?
32:37 Also like the one thing is the cold cake, which I mean, you're spot-on.
32:41 Another thing is the retention cake.
32:44 Let's say you have some customers that you've had for like a year,
32:46 and then you're like, "Thank you for being my customer for a year.
32:49 Here's a cake." And that's like what you're doing
32:52 there is you're just going over the bar of expectations,
32:55 and that makes them think about you and talk
32:57 about you and refer you to more people.
32:59 So, Yeah.
33:00 do retention cakes, you can do cold cakes, you can Yeah,
33:03 there's there's a lot of things you can do with cakes.
33:06 I mean, we hired a custom home builder
33:07 for our home and paid him a whole lot of money,
33:10 and every Christmas we get like a a box of nuts.
33:13 He probably spends 40 bucks on them.
33:15 And you know what?
33:16 Anytime someone a church asked me, "Hey,
33:18 who'd you use for your home builder?" I'm like, "Use him.
33:19 Use him.
33:20 Use him." For cuz cuz of a $40 box of nuts, you know?
33:23 It works.
33:24 It does.
33:25 Yep.
33:25 It keeps it if nothing else, if A, it buys your loyalty.
33:29 B, it keeps you top of mind.
33:31 It's a cheap way to stay top of mind, which is harder than ever today.
33:34 Yeah, I mean, sending an email wouldn't do that.
33:36 In fact, sending an email would probably make you seem annoying.
33:39 So, Yeah.
33:40 This is amazing.
33:40 Is there anything cool about the story that I
33:43 neglected to ask you about before we wrap?
33:46 There's so much cool things about the story,
33:48 but I think this was a great conversation.
33:49 Well, I mean, 120 grand, your second month, profitable, incredible.
33:54 I applaud you on what you've done.
33:55 This is amazing.
33:56 Do you know if any of the other 49 people tried to start a business like this?
34:00 Not as far as Well, actually,
34:01 there's there's been a lot of people that have reached out and like just said,
34:06 "Hey, man, I'm going to compete with you." Like anything,
34:09 it's it's all about execution.
34:11 If someone does want to start something similar, I encourage that.
34:14 I Like heck, we might even partner, right?
34:17 Maybe I I go like, "Hey, we have this brand, and you can have this area,
34:20 and we'll take a split revenue." We almost franchise it, right?
34:23 So, one thing your your viewers might find interesting is like
34:26 how I have my agents set up to find these bakeries.
34:30 Yes.
34:30 Yes.
34:31 Very curious about that.
34:32 Yeah.
34:33 to ask Cuz you you mentioned you have like these uh AI agent agencies.
34:36 So, the the way I do it now is I have like
34:38 this super prompt in in Claude Cowork connected to a superhuman MCP.
34:43 Superhuman is like an email system.
34:45 Uh the super prompt says like how you're supposed to negotiate,
34:47 it says how you're supposed to find good bakeries,
34:49 like look at reviews, and so on.
34:52 And then every single day, I don't I'm not involved in it.
34:55 Every 2 hours, it checks my email,
34:58 and if I haven't found a bakery in the location I've told it to find it,
35:02 it goes and sources 20 new bakeries,
35:04 it responds to all the emails, negotiates with the bakeries.
35:08 And the initial email we send out is like an email that says,
35:12 "Hey, we want to buy a 200 cakes in 2 weeks.
35:15 Can we make it happen?" And that catches the attention of the bakery,
35:17 and they're like, "Yes, please." And then we go like, "Okay,
35:21 you you have to give us a discount." They give us a discount.
35:24 If the discount is good enough, my agent sends that email to my personal email,
35:29 where I just give a thumbs up or a thumbs down on it.
35:32 And if I give a thumbs back,
35:33 it goes down or back to the bakery, renegotiates more until we have a deal.
35:39 Yeah.
35:40 Maybe that was complicated, but it's like No, I Claude Cowork,
35:43 that's like I can wrap my mind around that.
35:45 Yeah.
35:46 That's incredible.
35:47 That's how we do that, and and that's allowed us to go
35:49 from one bakery to like 15 bakeries in a month, which is Wow.
35:54 Like this sort of outreach and like partner
35:56 networking would have been impossible just a year ago,
35:59 which is why like nobody has done this before because it In reality,
36:03 this is so time-consuming to sign up all these bakeries,
36:05 and I can take that and do that with so much more than just cakes and bakeries.
36:09 So, Yep.
36:10 Yeah.
36:11 The tediousness is the moat.
36:12 It is.
36:13 Right.
36:13 That's why That's why Plaid is a billion-dollar business cuz they went and made
36:16 API connections with every random credit union
36:19 and bank that had terrible API docs.
36:22 They went and did the hard thing hard thing to do that, and now they are the de
36:25 facto solution for connecting financial institutions, right?
36:28 The tediousness is the moat is
36:31 the first mover's advantage is your competitive advantage.
36:34 It's amazing.
36:35 William, thank you.
36:35 This is awesome.
36:36 Where can we find you if we want to buy some cakes or learn more?
36:39 Hit me up on LinkedIn, William Lindholm.
36:42 Hit me up on Instagram if you're not on LinkedIn, that's also William Lindholm.
36:45 Okay.
36:46 Thank you, William.
36:47 Nice meeting you, man.
36:48 Guys, I meant what I said about playmakersai.com.
36:51 There's about 300 of us in there, and we're all doing the same thing.
36:54 We're starting AI consulting businesses.
36:56 We're implementing AI into small and medium-size businesses.
36:59 And we're having a lot of success.
37:00 So, check out playmakersai.com, and shoot, use a cake to go find some customers.
37:05 We've got over 100 hours of recorded content including 3 to 7
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37:14 We'll see you there at playmakersai.com.
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