I Worked at a Billionaire Hotel

0:00 There was a gentleman coming in.

0:01 He brought the lion from Africa.

0:04 He wants to have a room.

0:08 And what happened then

0:09 and of course we give him the room.

0:13 Everything is possible.

0:15 Everything is possible

0:17 at the hotel.

0:19 There's a hotel room in Europe that costs €10,000 a night,

0:24 has secret doors, and even comes with your own personal butler.

0:28 And the rumor is if you approach a concierge [music] wearing these golden keys,

0:33 you can ask for anything you want.

0:36 Like no matter how ridiculous the request, you can never say no to a guest.

0:45 She's having a rough day.

0:47 So this week I'm not only staying at this hotel,

0:50 I am also working at this hotel.

0:53 Oh, they hung up.

0:55 That was the owner.

0:58 [music] [music] This is a huge respons.

1:08 Thanks to Shopify for sponsoring this episode.

1:10 [music] We are going to Vienna.

1:12 Vienna waits for me.

1:14 I can't wait.

1:15 The more I learn about this hotel,

1:17 the more I realize how famous and exclusive it is.

1:20 One of the most famous hotels in the world is Vienna's Hotel Zaka.

1:25 It's the in place for international celebrities and Europe's high society.

1:29 I keep on finding these videos

1:31 of it from different decades [music] throughout history.

1:34 But you know what?

1:35 I'm excited cuz this is going to be our sweet life of Zach and Cody moment.

1:39 Our grand Budapest Hotel.

1:41 Why do you want to be a lobby boy?

1:43 Who wouldn't?

1:43 At the Crown Budapest, sir.

1:45 This hotel is famous because you can get anything you want supposedly.

1:50 So, I'm going to test that.

1:52 Also, fun fact, today's [music] Garrett and I's third anniversary,

1:55 and uh we're about to fly across the world.

1:59 [music] [music] Yeah.

2:16 [music] [music] [music]

2:38 This is so fancy.

2:42 Hello.

2:43 Welcome to

2:43 Oh my gosh.

2:44 Thank you.

2:45 Oh, so let me guide you inside that.

2:48 Okay.

2:47 First steps into the sak of magic.

2:49 The sak of magic.

2:50 Please welcome right to you.

2:52 [music] [music] I cannot believe they're going

3:03 to allow me to do guest service here.

3:07 We've also been told we're going to have to [music] blur every single

3:09 guest's face because everyone who stays here is very important and very private.

3:17 Please, please open your Oh my gosh.

3:23 Wow.

3:28 [music] Oh, it has our names on the pillows.

3:34 Oh my gosh, this is so cool.

3:36 It is custom embroidered.

3:38 Oh, it keeps going.

3:39 This room is a part of [music] the presidential suite.

3:42 What?

3:43 We're in the presidential suite.

3:45 It's a part of the presidential section.

3:47 A part.

3:47 It's a part.

3:48 A section.

3:49 A section.

3:49 Oh my gosh.

3:51 Also, enjoy after long flight.

3:52 Glass of champagne.

3:54 Is that our wedding photo?

3:56 Oh my gosh.

3:58 Oh, it says happy wedding anniversary.

4:01 Thank you so much.

4:02 Yes, it is our anniversary.

4:04 [music] Did you guys research to find out?

4:07 Oh my gosh.

4:08 Impossible on the ed.

4:11 3 2 1 Action.

4:14 We were here the whole [laughter] time.

4:17 I'm sure that was flawless.

4:19 So, it [music] is the night before.

4:21 We are enjoying the presidential suite.

4:24 I know.

4:24 This is crazy.

4:26 This week is our anniversary.

4:27 [music] So, I'm looking forward to having a very

4:30 interesting time making this video [music] with you.

4:34 in one of the craziest hotels we've ever had the pleasure.

4:38 We We did not plan for this to [music] be our anniversary.

4:41 I was actually a little down about working on our anniversary.

4:46 This was literally just the only week we could fit it in before seven marathons.

4:50 [music] So, here we are.

4:52 We're going to bed and tomorrow at 8:00 a.m.

4:55 training begins.

5:02 Okay.

5:01 Okay.

5:02 Thank you.

5:03 Ciao.

5:03 I like your hat.

5:05 Looks excellent.

5:07 All the best.

5:08 Thank you very much.

5:08 Appreciate that.

5:09 Bye-bye.

5:11 Good morning.

5:13 Good morning, Michelle.

5:14 How you doing?

5:15 Nice to meet you.

5:15 Nice to meet you.

5:17 This is Thomas, a proud member of the exclusive

5:21 society known as Leador or in English, the Golden Keys.

5:26 And only a few thousand people in the world are a part of the society.

5:29 Wow.

5:30 We are like a small family in Venice.

5:32 If I call there and ask the concession and he's also a member of the clayor,

5:38 he's going to help me and I'm going to help him.

5:41 Wow.

5:41 So, there's a little bit of secret society.

5:43 Correct.

5:43 [music] Yes.

5:49 Thomas has dedicated his life to the hospitality

5:51 and care of all his hotel's guests,

5:53 knowing each of their names, likes, dislikes, and special requests.

5:58 favorite flowers, newspaper, if they would like a special tea in the morning.

6:05 The Sakura began as a high-end

6:07 pastry shop selling the family's signature confection, the original soccer tort.

6:11 The recipe remains a national secret to this day

6:14 with the original formula locked away in a climate control vault.

6:18 In time, the pastry shop evolved into a hotel run by the legendary Anna Sucker.

6:24 Known for her fondness of cigars and her pair of adorable French bulldogs.

6:29 Under her management,

6:30 the soccer became one of the most famous hotels in all of Europe.

6:34 So iconic that it's inspired a [music] feature film,

6:36 several television productions, and many books.

6:39 And this is Thomas's mentor, Mr.

6:41 [music] Voninger.

6:42 He has since passed, but Thomas still wears Mr.

6:44 Boner's golden keys in his honor.

6:46 A legacy he hopes to pass [music] on to Constantine.

6:49 Good morning.

6:49 Nice to meet you.

6:50 Constantine.

6:50 Nice to meet you.

6:51 I'm look amazing in this hotel.

6:52 Thank you.

6:53 And together Thomas [music] and Constantine

6:55 help manage the 152 room luxury hotel.

7:03 And the management of the hotel starts with the morning meeting where Thomas

7:08 and the [music] staff are briefed on the VIPs staying at the hotel.

7:11 May I introduce?

7:12 This is Michelle.

7:12 [music] Thank you for having us.

7:14 Really appreciate it.

7:15 Let's start.

7:16 Since it was approaching check-in hours on a Friday,

7:18 the weekend rush was starting.

7:25 And to ensure the highest quality of service and hospitality,

7:28 every arriving guest and their special needs are listed off to the staff.

7:36 [music] Privacy high priority as always for the guests.

7:51 Good.

7:51 Thank you.

7:52 Thank you.

7:53 So detailed and personalized.

7:55 That's why the soccer makes that special.

7:58 Well, everyone dispersed very quickly,

8:00 which makes me think we're supposed to be somewhere.

8:02 Where should we go now?

8:03 And the answer was everywhere.

8:06 [music] Because so many guests were arriving,

8:08 Thomas wanted me to help fill in any position that could use the support.

8:11 And [music] what better place to start than the front door.

8:14 Hello.

8:15 Hello, Michelle.

8:17 Hi.

8:17 Welcome at Hotel.

8:18 Nice to meet you.

8:19 My name is Tina.

8:19 Nice to meet you.

8:20 So, you are the first impression that the guest has at the hotel.

8:24 I am the first.

8:25 I am the welcome and say goodbye to our guests.

8:28 I'm in love with my job.

8:30 There are some very fancy cars.

8:32 Ferraris, Lamborghinis, Aston Martin.

8:36 Have a nice day, man.

8:37 So, we need to drive it into the garage.

8:40 Are you ready for your challenge?

8:45 Yes.

8:44 Few challenges coming.

8:51 [music] lose.

9:00 So, it's time [music] to park the car in the garage.

9:04 I'm driving this Ferrari.

9:06 You will park this Ferrari.

9:07 I'm sure you can help.

9:09 There is a crowd of people watching right now.

9:12 No worries.

9:13 Are you coming with me?

9:16 No.

9:17 My goal is to park a guest's Ferrari [music] into the hotel's

9:20 parking garage a half mile away in 8 minutes or less.

9:24 And I will have to navigate the busy streets

9:26 of Vienna while also making sure the car arrives damagefree.

9:31 [laughter] Ryan, do you see this crowd of people

9:36 that have formed to watch watch us park this freaking car?

9:40 I'm losing my goddamn mind.

9:43 Hi.

9:44 Why is Tunnel letting me park this by myself?

9:47 Is insane.

9:49 How do you turn it on?

9:56 Is it on?

9:57 How do you shift the This is actually my nightmare.

10:01 Like I am living in hell right now.

10:03 Where's the drive?

10:04 I think it's this one.

10:05 It puts you into Yeah.

10:08 Okay.

10:08 Hell, man.

10:11 Hi Yes, we've done protective driving with Secret Service, with the FBI.

10:19 I am comfortable in those [music] situations, but this is different.

10:22 This is somebody else's car in a country

10:25 I've never driven in [music] in my entire life.

10:28 Oh, and it's like a How expensive is this car?

10:30 I don't know.

10:31 This is a huge RESPONSED UP.

10:37 [music]

10:39 WAIT, did you just miss the turn?

10:40 Yeah, I'm pretty sure that that was the turn.

10:43 And it's okay because we're prioritizing safety.

10:46 Okay.

10:46 So, what's your plan at this point?

10:48 The plan is I'm going to keep going until I can turn left.

10:54 I'm I'm I'm not kidding you, Ryan.

10:56 Back me up here.

10:56 There has been no place to turn left for like 3 miles.

11:03 You're going so far.

11:04 We're We're literally driving to [laughter] Italy right now.

11:08 surprisingly quiet.

11:11 The car?

11:12 Yeah.

11:11 I thought it was going to Yeah.

11:13 Well, maybe there's a button that makes it louder.

11:15 I have no idea what's going on here.

11:18 H.

11:22 Oh, [music] there we go.

11:29 The look on everyone's face when we ride is going to suck.

11:32 Like, where did you guys go?

11:34 Y'all are lucky this car made it back in one piece.

11:39 What do you think of the new Taylor Swift album?

11:41 Did you listen to it?

11:42 Are you not a fan?

11:43 I don't know.

11:43 I don't I'm in the middle.

11:48 Um, well, now it's about to get very serious.

11:51 Oh, no.

11:52 Can I fit?

11:53 I I'm act I'm I can't reach it.

11:57 Okay, now we have a problem.

12:04 This is It's just not doing anything.

12:07 Is there anything else in the envelope or

12:09 the arm is up?

12:13 So, when the did that happen, dude?

12:16 I cannot park this thing cuz I can't see what's going on.

12:22 We're alive.

12:24 After spending too much time parking a single car, you take 42 minutes.

12:30 The hotel was starting to get backed up,

12:32 meaning that every position needed my help all at once.

12:35 Hi, I'm Michelle.

12:36 So nice to meet you.

12:37 I'm Tia.

12:37 Nice to meet you.

12:38 I'm a bellhop here in hotel soccer since 3 and 1/2 years.

12:42 You are a bell girl here?

12:44 A bell boy in general?

12:45 Yeah.

12:46 Okay.

12:46 So, you would call it a bell boy?

12:48 Yeah, but I'm a girl, so bell [music] girl is okay.

12:52 Okay, cool.

12:54 Scott has this in common, madam.

12:55 So much stuff.

12:56 While a bell hop helps guests bring luggage to their rooms,

12:59 a bell boy is an entry- level role

13:02 fulfilling any personal task requested by the guests.

13:05 We have to send for some guests some products.

13:07 This is the address, Romania.

13:09 And here are the products.

13:11 Okay.

13:11 Thank you.

13:12 Good luck.

13:13 In soccer is we are not carrying luggage.

13:15 It's like we are carrying a responsibility.

13:17 So we have to bring it fast.

13:21 Let's do it.

13:22 This is a manual drive car.

13:25 Oh.

13:27 Oh my god.

13:28 I didn't realize that being a bell boy

13:31 involved running around the city doing errands like this.

13:35 Yeah.

13:35 Time is taken.

13:36 But you know what's upcoming next?

13:38 The Mount Everest of soccer.

13:41 You're too [music] great for sure.

13:54 Yes, you got it.

13:56 Release the brake.

14:00 It's okay.

14:01 It's your first time.

14:05 Okay.

14:04 No worries.

14:05 One lady would love to have one pack of Winston Slims.

14:12 And we have ordered a flower bouquet that you can pick up.

14:18 People recognize [music] you.

14:19 Yeah.

14:19 And some of them wants to take pictures with us.

14:22 In Austrian culture, is it a big honor to work here?

14:26 [music] In Austria, everybody knows Saka, the Saka cake.

14:29 So, it's an honor.

14:30 Definitely.

14:31 You're so lucky to work here.

14:33 Oh, really?

14:34 Don't you think it's cool?

14:35 It's so cool.

14:36 It is.

14:37 We just took a picture with a tourist.

14:40 So, the room what we did, the lady, she doesn't like the room.

14:43 So, we have to bring the luggage from 6:24 or 3:30 in 8 minutes.

14:49 That is some Alice in Wonderland rabbit ass Yes.

14:55 Slowly left, up, right, down.

14:58 Yes, I made it.

15:00 And now break.

15:01 Break.

15:03 I don't think I should be driving this anymore.

15:05 [laughter]

15:07 Are all of these guests upset right now?

15:09 They're always watching when I'm driving the cars.

15:14 Hello.

15:15 Those are the guests right [music] now.

15:16 Yes, these are the guests.

15:18 Good afternoon.

15:19 Welcome to Atlaser.

15:22 I'll

15:23 start with the big one.

15:25 So, where would you like to have your bag here?

15:31 Have a wonderful state.

15:33 Do you ever get nervous around some of these guests?

15:36 Well, yes.

15:37 Sometimes if the guest is not in good mood, but it's okay.

15:41 [music] It's a part of the job.

15:43 I have to get along with them.

15:44 Even people you disagree with, you have to get along with them.

15:46 Of course, it's my job.

15:48 It's just really [music] stressful interaction

15:51 with the guests cuz you just look at them

15:53 and you know they're very particular and important

15:56 people and so it was like really [music] nerve-wracking.

15:59 I was like I hope I'm setting the luggage correctly.

16:01 I think that there's a perception that when you work at a place

16:04 like Hotel Sah that the clientele

16:07 that come are demanding or sometimes difficult.

16:10 That's true.

16:14 So we're just going to hand it off to her.

16:16 Yeah.

16:16 We have to knock three times.

16:19 No, first we have to ring the bell three times and between

16:23 those rings you have to wait 10 seconds and then you knock.

16:28 Okay.

16:28 So there's a for there's a system.

16:32 Yes.

16:32 Okay.

16:35 After you go down the hallway.

16:47 Hi.

16:48 Hello.

16:48 We arrived at the same time.

16:50 That's your cigarettes.

16:51 Is this your money bag?

16:58 Yeah.

16:57 She seemed like she really needed those cigarettes.

17:00 Yeah, she's having a rough day.

17:01 [laughter]

17:05 Yeah.

17:04 Oh my god.

17:05 I am trying so hard to make these guests happy,

17:08 but no matter what I [music] do, it never seems like enough.

17:11 And the guests ask for some really wild things.

17:15 They asked me for a horse which we can fly.

17:17 I'm so sorry.

17:18 We can do a lot of things, but not a Pegasus.

17:22 Someone walked up to you and asked for a flying horse.

17:25 A flying horse.

17:26 The guest didn't really know anything for his proposal to his girlfriend.

17:30 And

17:31 you planned the whole I planned the whole proposal.

17:36 [music]

17:40 Okay.

17:40 I have a question.

17:41 Something about the golden keys.

17:43 I hear that with a lot

17:44 of these societies [music] there might be secret handshakes.

17:48 Well, I heard about it, but I'm not sure if it's just people

17:51 saying that it exists or if it actually exists.

17:54 The concier business has a lot of secrets.

17:57 It needs to be kept in this society.

18:02 Since neither of us are quite yet clayor,

18:07 yeah,

18:06 maybe we should have our own handshake.

18:08 Definitely.

18:09 Yeah.

18:09 I think it needs to start with we never say no.

18:12 We need to have this because

18:14 yeah, these are keys.

18:14 The keys are cross keys.

18:16 We never say no, but we open the door

18:21 and that's how we'll get in the clay door.

18:24 Okay.

18:25 So, we never

18:26 say no, we open the door

18:30 and that's how we'll get in the clay door.

18:33 [laughter] Amazing.

18:36 Well, thank you This could go in Thomas's recommendation for you.

18:44 Maybe then they wouldn't take me.

18:46 [laughter]

18:49 On the Golden Keys website, there is a mantra.

18:52 Service through friendship.

18:54 Real service is not [music] transactional.

18:57 It is a relationship.

18:59 That is the real skill of a Golden Keys concierge.

19:03 I have been very very privileged [music] to be on the receiving end of having

19:07 this in my room when I arrived

19:08 because it's mine and Garrett's anniversary this week.

19:12 And when we were coming here to film this episode, I was like, "Oh man,

19:15 we're going to be filming and working on our anniversary." I'll be honest,

19:18 this has been the coolest anniversary ever.

19:20 This has been so much fun.

19:22 I think that's what's all about,

19:23 making these memories very special to them with little presents like this.

19:29 Okay, so that didn't quite work.

19:34 I don't know why it's okay.

19:43 Okay.

19:42 How long have you been doing this?

19:44 One and a half years now.

19:46 I came here actually with the goal of being a concierge because my mom,

19:50 she watched the shows.

19:52 [music] She said as a joke, "Apply at Hotel Zaha." Haha.

19:55 And I only told her when I got the job.

19:58 And she was like, "What?" She was very proud of me.

20:01 What was it like when you got to provide this service to your mom?

20:05 Amazing.

20:06 When I invited her, she was very intimidated and I just tried making her feel

20:12 comfortable telling her that it's okay

20:14 that she belongs here just as anybody else.

20:18 I hope that at [music] some point this week I can

20:21 make someone feel even just a fraction of that type of joy.

20:25 I think you you will.

20:27 Um, shout out Clay.

20:28 Next year when Constantine here applies, please let them in.

20:32 Also, can these keys I know they're junior keys.

20:35 Can they be just a little bigger?

20:36 They're like extremely tiny.

20:38 Thomas has the old keys and they're

20:40 bigger than the ones that everything is smaller.

20:42 I don't [laughter] know.

20:43 Listen, I actually do have something for you.

20:46 Stop it.

20:47 I thought it was time you should have

20:49 something for yourself to commemorate everything we've done together.

20:53 So, we got a minted challenge accepted coin.

20:57 Nice.

20:57 But I wanted you to have bigger keys.

21:00 Oh, nice.

21:00 Oh, thank you so much.

21:01 [laughter] Finally.

21:03 But this is me publicly saying, "Clayor, accept this, man." Yeah.

21:09 Yeah.

21:10 [laughter]

21:11 See, it looks so good.

21:12 Can I paint myself?

21:13 It looks so good.

21:17 [laughter]

21:19 Yeah.

21:19 See a customer for

21:22 We've been fortunate to receive [music] challenge coins

21:24 from some of our favorite collaborators in the past,

21:27 and we wanted to have a way to show gratitude back.

21:30 And [music] if you think these are cool and want one of your own,

21:32 we actually minted 100 limited [music] edition

21:36 challenge coins for you guys at home.

21:38 Now available on our Shopify store,

21:40 [music] who is also the sponsor of today's episode.

21:42 Shopify is your all-in-one hub for managing and growing [music] your business.

21:47 We've been using Shopify to run our merge business for the last 3 years

21:51 because [music] Shopify has made it so easy to organize each of our launches.

21:55 And now it's about to get even

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22:00 Shopify Sidekick is like having a white glove concierge for your business.

22:04 Could you make our entire store 20% off for the next 3 days?

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22:12 next by providing step-by-step instructions for you.

22:16 Shopify Sidekick helps you make more informed decisions [music] so you can

22:19 focus less on your website updates and more on growing your business.

22:24 To try it out yourself for free,

22:25 check out the link in my description, shopify.com/mlgar.

22:28 [music] And thank you so much to Shopify

22:30 for making episodes like this one possible.

22:34 The closer I got with the staff, the more I started to get the hang of it.

22:38 Would be around the corner left and the first entrance.

22:40 So, you have to know everything about this area

22:43 if people are just walking by asking you questions.

22:46 I have a lot of questions here all day long.

22:52 Hello.

22:51 The tort cafe.

22:53 That's the line.

22:53 Yes.

22:55 There you go.

22:57 [laughter] I got a tip.

23:00 I got a tip.

23:01 Today was actually going great.

23:03 On top of feeling more confident as a doorman, the Tora here on the left,

23:08 I was also able to successfully park a car in 8 minutes,

23:12 complete errands without a hitch,

23:14 and I even managed to carry and lay

23:15 out guest luggage without getting a complaint.

23:18 We did.

23:18 We did it.

23:19 Okay, good.

23:25 I'm feeling awesome.

23:26 I'm so excited because I feel like I'm friends with people now,

23:29 which is really fun.

23:30 That's my favorite part [music] of the challenge is when we're homies.

23:34 Good morning, everyone.

23:36 Good morning.

23:37 How's it going today?

23:39 So far, so good.

23:40 [snorts]

23:42 Thomas, how you doing?

23:42 Did you sleep well?

23:43 I did.

23:43 [music] Of course.

23:44 Impossible to not here.

23:46 Excellent.

23:47 Excellent.

23:49 I am about to embark on my concierge final challenge.

23:52 I have no idea what's in store,

23:54 but just like any day in the hotel, I have to be ready for anything.

23:58 For my final challenge,

23:59 I am going to man [music] the concierge desk and fulfill guest requests.

24:07 Excellent.

24:06 Thank [music] you.

24:07 But nothing could have prepared me for the crazy request I was about to receive.

24:17 Michelle,

24:24 of course.

24:25 Um, well, happy birthday to your husband.

24:28 Um, well, allow me a little bit of time to look into what's available.

24:31 Thank you, Mrs.

24:31 Schmidt.

24:32 Have a great afternoon.

24:35 Crisis is happening.

24:36 Crisis is her husband's birthday was yesterday.

24:39 She forgot it.

24:41 Oo, we have to make magic now.

24:43 We do.

24:44 They want something at 6:30.

24:46 Something very Vienna.

24:47 [music] It needs to be private and unique.

24:50 She specified not in a restaurant.

24:53 Now it's your turn.

24:56 How many time do we have?

24:57 Less than 5 hours.

24:59 May I use Google?

25:01 Absolutely.

25:02 You can use everything.

25:03 Okay, great.

25:04 Google is your friend.

25:06 Okay, great.

25:06 So, I did some Google searching and [music] it

25:08 seems like my options are the Spanish Writing School,

25:11 the Vienna Opera, or one of the art museums.

25:14 I give you one tip.

25:15 I know this guest very well.

25:17 They love art.

25:19 Art.

25:20 My time with Constantine [music] when he told me about the proposal that he

25:23 planned inspired me to think about what if we did a big romantic gesture.

25:29 I thought [music] what if we could get

25:31 a really special experience at one of these art museums?

25:34 It would be crazy if we could get them

25:37 dinner like in a closed area of the museum.

25:42 Wow.

25:41 Surrounded by paintings.

25:42 Now I'm familiar that the Kiss painting is here in Vietnam.

25:46 It's located at the iconic Belvadier Museum and that is

25:51 the museum [music] I'm gonna try and get.

25:53 And typically when you go to the museum,

25:55 so I've heard there's always a huge crowd around [music] this painting.

25:59 I want to see if the museum would be willing to do a private [music] tour.

26:03 How do we get food in there?

26:04 We need a catering company.

26:06 And they really want to have dinner or they just

26:09 want to have something to drink and some small things.

26:12 I am doing overkill cuz she just said something private and unique.

26:15 I just assumed they would want dinner.

26:17 Maybe what we can do, we could do the moment there and then have

26:20 a Michelin [music] reservation to follow at like 8:00 p.m.

26:26 Awesome.

26:25 If the museum falls through as a backup plan,

26:28 I'm also working on getting a dinner reservation at a Michelin Star restaurant,

26:33 but they also happen to be sold out tonight.

26:35 We look in the computer now.

26:37 Tables for the restaurant.

26:38 It's already signed red.

26:39 That means no tables available.

26:43 But

26:47 oh my gosh, that's when you take it off the lapel [music] and open a tiny door.

26:52 And now we're going to have the power for that.

26:54 Okay.

26:54 Okay, great.

26:55 Okay, there's table 11 and table 7.

26:58 They block that already.

26:59 But there's the golden keys.

27:00 We have access and we get the table for them.

27:04 If you have the golden keys, everything is possible.

27:07 Seeing Thomas make all of these calls and exercise all of his connections

27:11 all over the city really put

27:13 into perspective [music] service through friendship.

27:16 It's these deep meaningful connections with people all over the city [music]

27:20 that Thomas has built over years that allow him to make magic possible.

27:25 Thomas, if you ever need a side hustle,

27:28 you could help so many people get tickets to Beyonce.

27:30 Let me just tell you, okay,

27:32 but I still need to come up with the final details

27:34 so I can call the museum and propose [music] my plan.

27:38 Roses, I guess that's romantic.

27:40 Of course, the torta.

27:41 [music] And I have a good idea now.

27:44 How about if you bring the cake by yourself there to surprise them?

27:48 That's going to be something amazing for them.

27:52 All right.

27:52 So, I'm going to call the Belvadier.

27:54 Okay.

27:56 Hi, I am calling because I have two guests here.

28:01 One unfortunately forgot her husband's birthday.

28:04 [music] So, we are trying to make Saka magic happen.

28:08 We would love to see if they could have

28:11 a private room next to the kiss [music] painting.

28:14 I was curious if the room might be

28:15 available tonight after you close at 6:30 p.m.

28:21 Oh my gosh, thank you.

28:23 Oh my gosh.

28:24 I mean, yes, thank you.

28:27 Thomas, how was it?

28:28 We got it.

28:29 It's going to be expensive, but

28:32 that's okay.

28:32 You're at the Belvader Castle.

28:34 [music]

28:34 Now, all that's left is to call back Mrs.

28:36 Schmidt to see if she likes the idea and approves the [music] cost.

28:41 So, you like it?

28:43 Thank you, Mrs.

28:44 Schmidt.

28:44 It was great to talk to you.

28:46 Bye.

28:48 Excellent job.

28:49 You did an excellent job.

28:50 [clears throat] Wait, this is so exciting.

28:52 You happy?

28:54 Yeah.

28:54 Good.

28:54 Oh my gosh.

28:55 I mean, this is so You know what?

28:56 What I mean?

28:57 You feel that?

28:59 Yeah.

28:59 Yeah.

28:59 You feel that?

28:59 It feels like we're like on a

29:00 This is conc This is conc What I told you, you have to feel it.

29:05 If you feel that that you're going to do something

29:07 for the guest that makes them happy and you're happy, then it's good.

29:12 [music]

29:13 Okay.

29:13 All right.

29:14 Great.

29:15 But to fully create the soccer magic,

29:17 the final touch is to handpick the guest's flower bouquet.

29:24 [music] [music]

29:31 So running to the florist now to make an arrangement.

29:34 The florist closes very soon.

29:37 So we don't have much time.

29:43 I feel like Kiato Reeves in the Matrix wearing this.

29:46 Does feel pretty badass to have a jacket this long.

29:49 Okay, there's the forks.

29:50 Do you speak English?

29:52 Yes, I am trying to make a rose

29:55 arrangement that matches the colors of the kiss painting.

30:00 Uh, yes, it's perfect.

30:08 [laughter] [music] [cheering] Woo!

30:23 Thank you.

30:25 Hi, Belair.

30:27 Thank you.

30:28 I'm a little nervous about this because I just hope Mrs.

30:32 Schmidt is happy by the end.

30:35 and I've never met this woman, but like I care so much about fixing

30:40 this relationship that I have no personal connection to.

30:44 But I guess that is, you know,

30:46 part of the role of concierge is having extreme empathy for a guest.

30:56 Oh my god.

31:01 Okay.

31:02 Did I plan an epic date or what?

31:04 This is [music] so beautiful.

31:06 I think we planned like a movie level date.

31:09 I hope they like it.

31:15 Straight a kiss.

31:17 [snorts] Let's do it.

31:21 Thomas, you've got the sign.

31:25 Look at you guys.

31:27 I knew that wouldn't be the last time we saw that sign.

31:30 It's so good.

31:35 What?

31:36 Open the box.

31:39 What box?

31:40 The box.

31:42 Open the box.

31:43 This box.

31:44 Open the box.

31:45 I'm not supposed to.

31:46 This is not for me.

31:46 Open the box.

31:48 What's going on?

31:51 Are you sure this is for the guest?

31:53 Open the box.

31:54 What is going Why is everyone smiling?

32:04 [music] Oh, well done.

32:08 You did it.

32:11 I did it.

32:11 You're the concage now.

32:13 Oh my gosh.

32:16 Good job.

32:20 What?

32:24 Wait, what?

32:28 What?

32:29 [music] Wait, are you What's going on?

32:40 Huh?

32:39 You planned your [music] own anniversary dinner.

32:44 This is for me.

32:48 Thomas, wait.

32:52 But the guests, are they not coming?

32:55 You're the guest.

32:56 There are no I We're the guest.

32:57 We're the guest.

32:58 [music] Oh my god.

33:02 Oh my gosh.

33:03 I [music] love you so much.

33:05 This is so cool.

33:07 Wait, this is for us now?

33:09 Yes, indeed.

33:10 All the work you put into it, now you get to enjoy.

33:14 So, there [music] wasn't a guest?

33:19 No.

33:18 Oh my gosh.

33:20 Are you kidding?

33:21 Guys, wait.

33:23 This is so cool.

33:26 Yeah.

33:25 Thank you, Thomas.

33:27 You're welcome.

33:27 What a gift it is to [music] be here.

33:30 Thank you so much.

33:32 You did it.

33:32 Well done.

33:33 Thank you so much.

33:34 You're welcome.

33:35 Thank you guys.

33:39 What's in it [music] for you?

33:40 Why do you love this job?

33:43 I create moments for the guests here.

33:48 Oh my god.

33:49 It's the small [music] things, but also the big things.

33:53 You feel your role is to be a mother to the guests.

33:56 Correct.

33:56 I'm the mother for the guest.

33:58 This is my uh description for if somebody's asking me [music]

34:01 what is your job and I cannot say I'm a conc.

34:04 I'm telling always I'm the mother for the guests because the mother

34:08 do everything for the child and I do everything for the guests.

34:15 The thing is that if you come to the hotel

34:17 [music] Saka it's a different world for me.

34:19 When I come in in the Saka hotel for me is that magic.

34:23 everything here.

34:24 If I put my suit [music] on, it's magic here.

34:27 And I want to give the magic to the people and also to the guest.

34:32 And [music] that's why we are so proud to have

34:36 the position at the hotel Saka to make people [music] happy.

34:42 I love you so much.

34:43 I love you too.