Bombay Calling

0:00 foreign

0:04 [Music]

0:37 yes I'm

0:39 yes I'm

0:39 yes I'm just some of them are not interested

0:40 just some of them are not interested

0:40 just some of them are not interested thank you very much

0:44 anyway right I do understand because I'm

0:46 anyway right I do understand because I'm

0:46 anyway right I do understand because I'm a complete stranger to you

0:50 thanks so much vehicle

0:54 all right I'm so sorry to bother you

0:57 all right I'm so sorry to bother you

0:57 all right I'm so sorry to bother you bye-bye

1:00 doing

1:10 [Music]

1:12 [Music]

1:12 [Music] Mrs Adamson at least give me a chance to

1:15 Mrs Adamson at least give me a chance to

1:15 Mrs Adamson at least give me a chance to hang out

1:21 are you calling from the UK no I'm right

1:24 are you calling from the UK no I'm right

1:24 are you calling from the UK no I'm right now I'm not calling from UK I'm calling

1:26 now I'm not calling from UK I'm calling

1:26 now I'm not calling from UK I'm calling you from Mumbai which is a city in India

1:34 thank you

1:39 it's really important to make sure that

1:42 it's really important to make sure that

1:42 it's really important to make sure that new scriptures are created straight away

1:43 new scriptures are created straight away

1:43 new scriptures are created straight away so by the time I get there they've got

1:45 so by the time I get there they've got

1:45 so by the time I get there they've got to be very conversion with the whole

1:46 to be very conversion with the whole

1:46 to be very conversion with the whole thing

1:49 thing

1:49 thing [Music]

2:10 [Music]

2:20 [Music]

2:20 [Music] thank you

2:24 okay let's take the next one

2:26 okay let's take the next one

2:26 okay let's take the next one Nigel

2:29 select services will change only if you

2:32 select services will change only if you

2:32 select services will change only if you want to add a discussion why are you

2:34 want to add a discussion why are you

2:34 want to add a discussion why are you shouting at me

2:39 let's try again without shouting at me

2:43 let's try again without shouting at me

2:43 let's try again without shouting at me Alex and my colleagues in regards to the

2:45 Alex and my colleagues in regards to the

2:45 Alex and my colleagues in regards to the company's phone bills what can I confirm

2:47 company's phone bills what can I confirm

2:47 company's phone bills what can I confirm what's your actual name

2:51 because they know they'll ask your name

2:53 because they know they'll ask your name

2:53 because they know they'll ask your name what's your name but my name is

2:54 what's your name but my name is

2:54 what's your name but my name is Alexandra Leonard O'Neill yeah give me

2:56 Alexandra Leonard O'Neill yeah give me

2:56 Alexandra Leonard O'Neill yeah give me another one you're calling from India

2:57 another one you're calling from India

2:57 another one you're calling from India aren't you all right we've seen you in

3:00 aren't you all right we've seen you in

3:00 aren't you all right we've seen you in TV yeah

3:01 TV yeah

3:01 TV yeah don't get them all on the floor straight

3:03 don't get them all on the floor straight

3:03 don't get them all on the floor straight away but just let them fight for the

3:06 away but just let them fight for the

3:06 away but just let them fight for the position to go on the floor so it's like

3:08 position to go on the floor so it's like

3:08 position to go on the floor so it's like um hey if you're good enough you go on

3:10 um hey if you're good enough you go on

3:10 um hey if you're good enough you go on the floor then the next batch are you

3:11 the floor then the next batch are you

3:12 the floor then the next batch are you good enough no you're not well then you

3:13 good enough no you're not well then you

3:13 good enough no you're not well then you stay behind and you watch so you get

3:15 stay behind and you watch so you get

3:15 stay behind and you watch so you get enthusiasm you get the hunger fantastic

3:18 enthusiasm you get the hunger fantastic

3:18 enthusiasm you get the hunger fantastic in that case we can certainly help you

3:20 in that case we can certainly help you

3:20 in that case we can certainly help you save okay go inside off

3:21 save okay go inside off

3:21 save okay go inside off because I know

3:23 because I know

3:23 because I know login login

3:29 [Music]

3:36 [Music]

3:36 [Music] foreign

3:38 [Music]

3:53 [Music]

4:09 because if you guys are rocking fire

4:11 because if you guys are rocking fire

4:11 because if you guys are rocking fire it is gonna have a tough time now

4:15 it is gonna have a tough time now

4:15 it is gonna have a tough time now it is

4:21 I want you to log in give it to yourself

4:24 I want you to log in give it to yourself

4:24 I want you to log in give it to yourself right away call it we are giving you

4:25 right away call it we are giving you

4:25 right away call it we are giving you three calls to your local national

4:27 three calls to your local national

4:27 three calls to your local national International and mobile numbers we can

4:31 International and mobile numbers we can

4:31 International and mobile numbers we can even reduce the cost of Reliant buttons

4:32 even reduce the cost of Reliant buttons

4:33 even reduce the cost of Reliant buttons by a full 15 and for all this trust me

4:36 by a full 15 and for all this trust me

4:36 by a full 15 and for all this trust me you don't have to leave the BT Network

4:55 [Music]

4:56 [Music]

4:56 [Music] a good group enthusiastic they want to

5:00 a good group enthusiastic they want to

5:00 a good group enthusiastic they want to succeed they hate to fail and because

5:02 succeed they hate to fail and because

5:02 succeed they hate to fail and because they do that they just want to make sure

5:05 they do that they just want to make sure

5:05 they do that they just want to make sure they do whatever it takes

5:07 they do whatever it takes

5:07 they do whatever it takes unlike what you get in the um British

5:10 unlike what you get in the um British

5:10 unlike what you get in the um British counterpart they're there for their five

5:11 counterpart they're there for their five

5:11 counterpart they're there for their five pound an hour they don't care about what

5:14 pound an hour they don't care about what

5:14 pound an hour they don't care about what the customer really wants generally

5:15 the customer really wants generally

5:15 the customer really wants generally speaking they'll do the task they're

5:17 speaking they'll do the task they're

5:17 speaking they'll do the task they're leaving when the break is on where the

5:20 leaving when the break is on where the

5:20 leaving when the break is on where the time is finished the Bell goes off

5:22 time is finished the Bell goes off

5:22 time is finished the Bell goes off they'll be the first one out the door

5:23 they'll be the first one out the door

5:23 they'll be the first one out the door whereas these guys will stay the extra

5:25 whereas these guys will stay the extra

5:25 whereas these guys will stay the extra half an hour stay the extra hour and

5:27 half an hour stay the extra hour and

5:27 half an hour stay the extra hour and they'll put it in they'll put the work

5:28 they'll put it in they'll put the work

5:28 they'll put it in they'll put the work in

5:29 in

5:29 in it's personal

5:31 it's personal

5:31 it's personal imagine the being very friend to you

5:33 imagine the being very friend to you

5:33 imagine the being very friend to you that we are not asking you to change

5:34 that we are not asking you to change

5:34 that we are not asking you to change anything

5:38 use that job over here that effectively

5:40 use that job over here that effectively

5:40 use that job over here that effectively affects the whole family the extended

5:43 affects the whole family the extended

5:43 affects the whole family the extended family and the people around them it is

5:45 family and the people around them it is

5:45 family and the people around them it is their livelihood it's their life I'm

5:47 their livelihood it's their life I'm

5:47 their livelihood it's their life I'm sorry to bother you then all right thank

5:48 sorry to bother you then all right thank

5:48 sorry to bother you then all right thank you the risk is so high and so great

5:51 you the risk is so high and so great

5:51 you the risk is so high and so great that these guys will work extra extra

5:54 that these guys will work extra extra

5:54 that these guys will work extra extra hard to make it happen

6:02 I've come with the best news for you for

6:06 I've come with the best news for you for

6:06 I've come with the best news for you for you just for your sake we have a way of

6:09 you just for your sake we have a way of

6:09 you just for your sake we have a way of clothes

6:10 clothes

6:11 clothes so there's no activation charge that's

6:13 so there's no activation charge that's

6:13 so there's no activation charge that's right that's the best deal I can give

6:15 right that's the best deal I can give

6:15 right that's the best deal I can give you now Mr converter

6:17 you now Mr converter

6:17 you now Mr converter it can't be fair than that can I

6:22 all right

6:28 yes

6:35 [Applause]

6:40 [Applause]

6:40 [Applause] what do I say no no what do I say

6:44 what do I say no no what do I say

6:44 what do I say no no what do I say sales though

6:50 obviously I was muttering that earlier

6:52 obviously I was muttering that earlier

6:52 obviously I was muttering that earlier on but I just want to say guys this is

6:55 on but I just want to say guys this is

6:55 on but I just want to say guys this is this is a record day for you guys this

6:57 this is a record day for you guys this

6:57 this is a record day for you guys this is a record day for us this is fantastic

7:10 [Applause]

7:12 [Applause]

7:12 [Applause] I need you to patch me into a cold with

7:15 I need you to patch me into a cold with

7:15 I need you to patch me into a cold with Philippines

7:17 Philippines

7:17 Philippines yeah

7:19 yeah

7:19 yeah yeah dude I want a quick conference call

7:22 yeah dude I want a quick conference call

7:22 yeah dude I want a quick conference call with Philippines

7:26 [Music]

7:28 [Music]

7:28 [Music] so it's like straight after playing

7:29 so it's like straight after playing

7:29 so it's like straight after playing straight to the training session go back

7:31 straight to the training session go back

7:31 straight to the training session go back four in the morning like two days solid

7:34 four in the morning like two days solid

7:34 four in the morning like two days solid they will crash out

7:38 it's one way to get a quick heart attack

7:41 it's one way to get a quick heart attack

7:41 it's one way to get a quick heart attack [Music]

8:04 [Music]

8:14 [Music]

8:16 [Music]

8:16 [Music] Open the Eyes

8:18 Open the Eyes

8:18 Open the Eyes [Music]

8:30 [Music]

8:36 [Music]

8:47 thank you

8:48 thank you

8:48 thank you I didn't like Bombay at all I hated the

8:51 I didn't like Bombay at all I hated the

8:51 I didn't like Bombay at all I hated the city before when I came I was like

8:53 city before when I came I was like

8:53 city before when I came I was like so crowded it's so so hot it's so it's

8:58 so crowded it's so so hot it's so it's

8:58 so crowded it's so so hot it's so it's so yucky like I don't like that but then

9:01 so yucky like I don't like that but then

9:01 so yucky like I don't like that but then later on when I actually

9:04 later on when I actually

9:04 later on when I actually mingle out with people and I got to know

9:06 mingle out with people and I got to know

9:06 mingle out with people and I got to know that in Bombay all standards of people

9:09 that in Bombay all standards of people

9:09 that in Bombay all standards of people can wear I mean they give you the

9:11 can wear I mean they give you the

9:11 can wear I mean they give you the poorest to the richest

9:14 Bombay actually teaches you how you have

9:16 Bombay actually teaches you how you have

9:16 Bombay actually teaches you how you have to tackle with different people

9:18 to tackle with different people

9:18 to tackle with different people different scenarios situations and

9:20 different scenarios situations and

9:20 different scenarios situations and everything

9:20 everything

9:20 everything [Music]

9:39 [Music]

9:50 [Music]

9:51 [Music] this

9:55 [Music]

9:59 okay

10:07 now I have so many friends in UK those

10:10 now I have so many friends in UK those

10:10 now I have so many friends in UK those people are calling you Charles why don't

10:12 people are calling you Charles why don't

10:12 people are calling you Charles why don't you come down to UK

10:28 it has been just three months because

10:31 it has been just three months because

10:31 it has been just three months because there was no scopes in the place I stay

10:35 there was no scopes in the place I stay

10:35 there was no scopes in the place I stay there was it's a very small town

10:37 there was it's a very small town

10:37 there was it's a very small town I came here for a job and call centers

10:40 I came here for a job and call centers

10:40 I came here for a job and call centers even your undergrads you get a good

10:42 even your undergrads you get a good

10:42 even your undergrads you get a good amount of money

10:43 amount of money

10:43 amount of money basically that has brought me here

10:47 basically that has brought me here

10:47 basically that has brought me here [Music]

10:59 on an average every day a thousand

11:01 on an average every day a thousand

11:01 on an average every day a thousand people join Bombay on an average every

11:03 people join Bombay on an average every

11:03 people join Bombay on an average every day from other cities other countries

11:07 day from other cities other countries

11:07 day from other cities other countries Nepal

11:14 now it's developing country maybe after

11:17 now it's developing country maybe after

11:17 now it's developing country maybe after five to ten years it will be a developed

11:18 five to ten years it will be a developed

11:18 five to ten years it will be a developed Nation like other developed Nations

11:20 Nation like other developed Nations

11:21 Nation like other developed Nations why not to be your next USA right now

11:23 why not to be your next USA right now

11:24 why not to be your next USA right now everyone speaks about you as a U.S

11:25 everyone speaks about you as a U.S

11:25 everyone speaks about you as a U.S dollar all the transitioning within USA

11:27 dollar all the transitioning within USA

11:27 dollar all the transitioning within USA dollar I would love to sit a day then

11:29 dollar I would love to sit a day then

11:29 dollar I would love to sit a day then every transaction is done in Indian

11:31 every transaction is done in Indian

11:31 every transaction is done in Indian Rupee that would be a dream come true

11:34 Rupee that would be a dream come true

11:34 Rupee that would be a dream come true [Music]

11:56 good afternoon the school is only meant

11:59 good afternoon the school is only meant

11:59 good afternoon the school is only meant for BT customers so can I confirm are

12:01 for BT customers so can I confirm are

12:01 for BT customers so can I confirm are you still with BT

12:04 you still with BT

12:04 you still with BT you are yes for your landlines yes

12:11 they got it

12:23 keep it up

12:25 keep it up

12:25 keep it up [Music]

12:32 okay because

12:36 oh that's that's good

12:41 okay so what you can do as well as we

12:45 okay so what you can do as well as we

12:45 okay so what you can do as well as we are running at 37 conversion guys

12:49 are running at 37 conversion guys

12:49 are running at 37 conversion guys it's very good

12:52 it's very good

12:52 it's very good so let's keep on having the same numbers

12:56 I've never been to the United States but

12:58 I've never been to the United States but

12:58 I've never been to the United States but I can differentiate between a Texas

13:01 I can differentiate between a Texas

13:01 I can differentiate between a Texas accent and a California accent

13:04 accent and a California accent

13:04 accent and a California accent New York people entirely different from

13:06 New York people entirely different from

13:06 New York people entirely different from Texas entirely in Missouri for instance

13:09 Texas entirely in Missouri for instance

13:09 Texas entirely in Missouri for instance Missouri

13:12 you find different kind of people once

13:15 you find different kind of people once

13:15 you find different kind of people once again they're more polite

13:17 again they're more polite

13:17 again they're more polite in comparison to Texas once again

13:21 over the period of times three and a

13:22 over the period of times three and a

13:22 over the period of times three and a half years I've been listening to them

13:24 half years I've been listening to them

13:24 half years I've been listening to them day in and day out so you can say yeah

13:26 day in and day out so you can say yeah

13:26 day in and day out so you can say yeah Texas yeah to some extent it's more

13:29 Texas yeah to some extent it's more

13:29 Texas yeah to some extent it's more robust you know it's more robust yeah

13:32 robust you know it's more robust yeah

13:32 robust you know it's more robust yeah New York is more punishment definitely

13:34 New York is more punishment definitely

13:34 New York is more punishment definitely thanks a lot for your time and patience

13:36 thanks a lot for your time and patience

13:36 thanks a lot for your time and patience it was lovely talking to you have a nice

13:39 it was lovely talking to you have a nice

13:39 it was lovely talking to you have a nice day bye-bye thanks a lot yeah bye

13:47 outside it looks like it's boring

13:49 outside it looks like it's boring

13:49 outside it looks like it's boring reading down the script but that's not

13:51 reading down the script but that's not

13:51 reading down the script but that's not what actually happened because you if

13:53 what actually happened because you if

13:53 what actually happened because you if even I speak to as an agent if I speak

13:55 even I speak to as an agent if I speak

13:55 even I speak to as an agent if I speak to 300 people in a day this is you there

13:58 to 300 people in a day this is you there

13:58 to 300 people in a day this is you there are 300 different people

13:59 are 300 different people

14:00 are 300 different people which you would not know until unless

14:02 which you would not know until unless

14:02 which you would not know until unless you are on the job I can I can look

14:04 you are on the job I can I can look

14:04 you are on the job I can I can look right now for you right now

14:06 right now for you right now

14:06 right now for you right now come on yeah

14:08 come on yeah

14:08 come on yeah think

14:14 yes definitely I get paid for that for

14:16 yes definitely I get paid for that for

14:16 yes definitely I get paid for that for example if you sign up if I sign up here

14:18 example if you sign up if I sign up here

14:18 example if you sign up if I sign up here right now I get paid for that but it's

14:20 right now I get paid for that but it's

14:20 right now I get paid for that but it's it's I'm I'm I should not be greedy

14:22 it's I'm I'm I should not be greedy

14:22 it's I'm I'm I should not be greedy because you know I know that I mean your

14:24 because you know I know that I mean your

14:24 because you know I know that I mean your hopes and you are interested in this

14:25 hopes and you are interested in this

14:25 hopes and you are interested in this package if not now I'm sure you would be

14:28 package if not now I'm sure you would be

14:28 package if not now I'm sure you would be interested after 10 days

14:31 empty

14:32 empty

14:32 empty all right pleasure take care bye-bye

14:40 he's interested

14:46 it wasn't like me three and a half years

14:48 it wasn't like me three and a half years

14:48 it wasn't like me three and a half years back I joined as an agent I'm sitting

14:50 back I joined as an agent I'm sitting

14:50 back I joined as an agent I'm sitting here as a manager for a position I

14:51 here as a manager for a position I

14:51 here as a manager for a position I became a team leader I became assistant

14:53 became a team leader I became assistant

14:53 became a team leader I became assistant manager Deputy manager I'm a manager I'm

14:55 manager Deputy manager I'm a manager I'm

14:55 manager Deputy manager I'm a manager I'm now managing completely two processes I

14:57 now managing completely two processes I

14:57 now managing completely two processes I was handling my previous organization of

14:59 was handling my previous organization of

14:59 was handling my previous organization of having four processes

15:00 having four processes

15:00 having four processes so when somebody comes to me and

15:03 so when somebody comes to me and

15:03 so when somebody comes to me and somebody has who has worked with me he

15:04 somebody has who has worked with me he

15:04 somebody has who has worked with me he can see me but yes I've seen this guy

15:06 can see me but yes I've seen this guy

15:06 can see me but yes I've seen this guy growing three and a half years from this

15:08 growing three and a half years from this

15:08 growing three and a half years from this to this they can simply see their future

15:12 to this they can simply see their future

15:12 to this they can simply see their future there is an understanding and difference

15:15 there is an understanding and difference

15:15 there is an understanding and difference in the way that people think the

15:16 in the way that people think the

15:16 in the way that people think the Americans will Shout Scream said don't

15:18 Americans will Shout Scream said don't

15:18 Americans will Shout Scream said don't you ever bloody well call me here again

15:19 you ever bloody well call me here again

15:19 you ever bloody well call me here again stand the phone down you will never get

15:21 stand the phone down you will never get

15:21 stand the phone down you will never get that with a BT

15:23 that with a BT

15:23 that with a BT never is probably wrong with it you

15:25 never is probably wrong with it you

15:25 never is probably wrong with it you really get that with a British Telecom

15:27 really get that with a British Telecom

15:27 really get that with a British Telecom customer

15:28 customer

15:28 customer okay mostly would actually say no dear

15:30 okay mostly would actually say no dear

15:30 okay mostly would actually say no dear it's not for me thank you thank you I'm

15:31 it's not for me thank you thank you I'm

15:31 it's not for me thank you thank you I'm gonna put the phone down now can I put

15:32 gonna put the phone down now can I put

15:32 gonna put the phone down now can I put the phone down yes yes thank you bye-bye

15:34 the phone down yes yes thank you bye-bye

15:34 the phone down yes yes thank you bye-bye you know honestly I've got to go I've

15:35 you know honestly I've got to go I've

15:35 you know honestly I've got to go I've got to go

15:38 you need to make sure they say no to you

15:41 you need to make sure they say no to you

15:41 you need to make sure they say no to you three times

15:42 three times

15:42 three times one objection and across the whole page

15:44 one objection and across the whole page

15:44 one objection and across the whole page against five times

15:46 against five times

15:46 against five times all right if you can get these guys down

15:47 all right if you can get these guys down

15:47 all right if you can get these guys down the phone for five rejections you got it

15:50 the phone for five rejections you got it

15:50 the phone for five rejections you got it so I get along well with with those lady

15:53 so I get along well with with those lady

15:53 so I get along well with with those lady customers so are you ladies man yeah I

15:56 customers so are you ladies man yeah I

15:56 customers so are you ladies man yeah I mean I get a lot of sales

15:58 mean I get a lot of sales

15:58 mean I get a lot of sales through them are you flirting with them

16:00 through them are you flirting with them

16:00 through them are you flirting with them a little bit yeah

16:03 two years

16:07 if it's a lady I become very soft very

16:11 if it's a lady I become very soft very

16:11 if it's a lady I become very soft very sweet you need to be very sweet to those

16:13 sweet you need to be very sweet to those

16:13 sweet you need to be very sweet to those female customers if not then nope

16:20 [Applause]

16:22 [Applause]

16:22 [Applause] and thank you very much for your time

16:24 and thank you very much for your time

16:24 and thank you very much for your time pleasure talking to you once again you

16:26 pleasure talking to you once again you

16:26 pleasure talking to you once again you have a great day goodbye

16:30 all right Charlie gets two sales

16:34 I'm doing good and I mean these are like

16:37 I'm doing good and I mean these are like

16:37 I'm doing good and I mean these are like without them I'm sure I cannot make

16:39 without them I'm sure I cannot make

16:39 without them I'm sure I cannot make sense so that's your inspiration yes

16:41 sense so that's your inspiration yes

16:42 sense so that's your inspiration yes definitely

16:43 definitely

16:43 definitely yep Roman Catholic so I mean when I'm

16:47 yep Roman Catholic so I mean when I'm

16:47 yep Roman Catholic so I mean when I'm having bad days I just look into the

16:49 having bad days I just look into the

16:49 having bad days I just look into the eyes

16:51 eyes

16:51 eyes they give me the confidence I realized

16:53 they give me the confidence I realized

16:53 they give me the confidence I realized when I don't go to church there are no

16:55 when I don't go to church there are no

16:55 when I don't go to church there are no sales flowing wait louder

17:02 everything

17:05 everything

17:05 everything [Music]

17:09 foreign

17:22 [Music]

17:27 can I see your rubber bands in your hand

17:30 can I see your rubber bands in your hand

17:30 can I see your rubber bands in your hand after me it's gonna be

17:40 okay got the difference no I'm gonna

17:43 okay got the difference no I'm gonna

17:43 okay got the difference no I'm gonna read this in the right form he's an

17:45 read this in the right form he's an

17:45 read this in the right form he's an american guy

17:47 american guy

17:47 american guy can I hear it from you

17:49 can I hear it from you

17:49 can I hear it from you okay let's move on to the next sentence

17:53 okay let's move on to the next sentence

17:53 okay let's move on to the next sentence the cheerleader needs a rubber band to

17:55 the cheerleader needs a rubber band to

17:55 the cheerleader needs a rubber band to hold her ponytail

18:02 yeah now this is called staircase

18:05 yeah now this is called staircase

18:05 yeah now this is called staircase intonation

18:07 intonation

18:07 intonation [Applause]

18:09 [Applause]

18:09 [Applause] [Music]

18:09 [Music]

18:09 [Music] [Applause]

18:14 [Music]

18:15 [Music]

18:15 [Music] what's up

18:17 what's up

18:17 what's up thank you

18:19 thank you

18:19 thank you [Music]

18:21 [Music]

18:21 [Music] foreign

18:23 foreign

18:23 foreign [Music]

18:34 at the borders of Bombay it doesn't end

18:36 at the borders of Bombay it doesn't end

18:36 at the borders of Bombay it doesn't end at the borders of ontari it's it's

18:39 at the borders of ontari it's it's

18:39 at the borders of ontari it's it's really truly Global and it's only become

18:41 really truly Global and it's only become

18:41 really truly Global and it's only become Global recently for this new generation

18:44 Global recently for this new generation

18:44 Global recently for this new generation and I think it it kind of puts it right

18:46 and I think it it kind of puts it right

18:46 and I think it it kind of puts it right in their face when they get a job

18:48 in their face when they get a job

18:48 in their face when they get a job interacting directly with the west and

18:50 interacting directly with the west and

18:50 interacting directly with the west and when they're talking to people in their

18:52 when they're talking to people in their

18:52 when they're talking to people in their homes or in their offices in the UK

18:54 homes or in their offices in the UK

18:54 homes or in their offices in the UK I think it shows them that it is a

18:56 I think it shows them that it is a

18:56 I think it shows them that it is a global economy and I think that excites

18:58 global economy and I think that excites

18:58 global economy and I think that excites them

18:59 them

18:59 them what's up

19:03 to say why but it also probably takes a

19:06 to say why but it also probably takes a

19:06 to say why but it also probably takes a bit of the fantasy out of the UK the US

19:09 bit of the fantasy out of the UK the US

19:09 bit of the fantasy out of the UK the US Western Europe because it isn't all

19:12 Western Europe because it isn't all

19:12 Western Europe because it isn't all cities paved with gold and I think they

19:15 cities paved with gold and I think they

19:15 cities paved with gold and I think they realize when they're just talking to

19:16 realize when they're just talking to

19:16 realize when they're just talking to real people who have real problems who

19:18 real people who have real problems who

19:18 real people who have real problems who have real desires real needs that you

19:21 have real desires real needs that you

19:21 have real desires real needs that you know what it's it's almost the same as

19:22 know what it's it's almost the same as

19:22 know what it's it's almost the same as Bombay

19:31 we'll not misusing your account you can

19:34 we'll not misusing your account you can

19:34 we'll not misusing your account you can trust in me

19:35 trust in me

19:35 trust in me okay thank you very much

19:46 she was mandate she had given everything

19:48 she was mandate she had given everything

19:48 she was mandate she had given everything now she wants amended

19:52 five lines

20:06 [Music]

20:13 this is what we have a pushakar and the

20:17 this is what we have a pushakar and the

20:17 this is what we have a pushakar and the kids sauce

20:19 kids sauce

20:19 kids sauce this is my sister

20:21 this is my sister

20:21 this is my sister I hardly get to see her actually really

20:23 I hardly get to see her actually really

20:23 I hardly get to see her actually really I like

20:25 I like

20:25 I like we don't get much time to internet I

20:27 we don't get much time to internet I

20:27 we don't get much time to internet I take tutions though I'm busy the whole

20:29 take tutions though I'm busy the whole

20:29 take tutions though I'm busy the whole day

20:32 I'm the youngest daughter my sister's a

20:35 I'm the youngest daughter my sister's a

20:35 I'm the youngest daughter my sister's a graduate I'm only Grudge

20:37 graduate I'm only Grudge

20:37 graduate I'm only Grudge my dad he's very happy he's very happy

20:40 my dad he's very happy he's very happy

20:40 my dad he's very happy he's very happy he he thought like um you are not going

20:44 he he thought like um you are not going

20:44 he he thought like um you are not going to do anything you're not going to do

20:45 to do anything you're not going to do

20:45 to do anything you're not going to do anything in your life you're in the

20:46 anything in your life you're in the

20:46 anything in your life you're in the sorcer and when I said like that I got a

20:49 sorcer and when I said like that I got a

20:49 sorcer and when I said like that I got a job I'm going to get this much package 9

20:52 job I'm going to get this much package 9

20:52 job I'm going to get this much package 9 000 per month he said what

20:54 000 per month he said what

20:54 000 per month he said what I said yes

20:56 I said yes

20:56 I said yes something is going wrong I say that

20:58 something is going wrong I say that

20:58 something is going wrong I say that thanks for the youngsters taste stay out

21:01 thanks for the youngsters taste stay out

21:01 thanks for the youngsters taste stay out they spend like anything you know they

21:03 they spend like anything you know they

21:03 they spend like anything you know they spend somewhere else

21:05 spend somewhere else

21:05 spend somewhere else when you have lots of money you don't

21:07 when you have lots of money you don't

21:07 when you have lots of money you don't know when you're young you don't know

21:08 know when you're young you don't know

21:09 know when you're young you don't know where to spend you put where you should

21:11 where to spend you put where you should

21:11 where to spend you put where you should not and it's not that these are the

21:13 not and it's not that these are the

21:13 not and it's not that these are the peoples who are from the family where

21:16 peoples who are from the family where

21:16 peoples who are from the family where they have lots of money these are the

21:18 they have lots of money these are the

21:18 they have lots of money these are the people who don't have that much of my in

21:20 people who don't have that much of my in

21:20 people who don't have that much of my in their family

21:24 good job

21:27 good job

21:27 good job [Music]

21:34 I was doing my engineering to some

21:38 I was doing my engineering to some

21:38 I was doing my engineering to some reason I couldn't complete it

21:39 reason I couldn't complete it

21:39 reason I couldn't complete it and my dad it was like

21:42 and my dad it was like

21:42 and my dad it was like why did you leave and all stuff I said

21:44 why did you leave and all stuff I said

21:44 why did you leave and all stuff I said like it was not the thing which I can't

21:46 like it was not the thing which I can't

21:46 like it was not the thing which I can't do I don't want to do it

21:49 do I don't want to do it

21:49 do I don't want to do it [Music]

21:57 I was full of confidence I was full of

21:59 I was full of confidence I was full of

21:59 I was full of confidence I was full of enthusiasm but when I went for my

22:02 enthusiasm but when I went for my

22:02 enthusiasm but when I went for my engineering everything went down when I

22:05 engineering everything went down when I

22:06 engineering everything went down when I joined call center I got it back now

22:08 joined call center I got it back now

22:08 joined call center I got it back now whenever I see my quality papers I

22:10 whenever I see my quality papers I

22:10 whenever I see my quality papers I always see confidence level very high

22:14 always see confidence level very high

22:14 always see confidence level very high okay

22:21 recently my grandmom died

22:24 recently my grandmom died

22:24 recently my grandmom died she wanted me to meet her once and after

22:27 she wanted me to meet her once and after

22:27 she wanted me to meet her once and after I came here before I left from Tura

22:30 I came here before I left from Tura

22:30 I came here before I left from Tura she wanted to meet and I couldn't meet

22:33 she wanted to meet and I couldn't meet

22:33 she wanted to meet and I couldn't meet her

22:34 her

22:34 her because sometimes if I don't go 300

22:37 because sometimes if I don't go 300

22:37 because sometimes if I don't go 300 rupees will be deducted

22:39 rupees will be deducted

22:39 rupees will be deducted and that's the reason I had to go where

22:41 and that's the reason I had to go where

22:41 and that's the reason I had to go where at that very point of time I should have

22:43 at that very point of time I should have

22:43 at that very point of time I should have stayed home

22:47 here we go yeah

22:51 uh good morning may I speak with Mr

22:52 uh good morning may I speak with Mr

22:52 uh good morning may I speak with Mr Knight please

23:05 make yourself comfortable taking calls

23:06 make yourself comfortable taking calls

23:06 make yourself comfortable taking calls understand the accent probably this is

23:08 understand the accent probably this is

23:08 understand the accent probably this is the first time you are working in a U.S

23:09 the first time you are working in a U.S

23:09 the first time you are working in a U.S UK process

23:12 [Music]

23:21 okay guys the competition is on by the

23:24 okay guys the competition is on by the

23:24 okay guys the competition is on by the way

23:25 way

23:25 way how would you beat this

23:26 how would you beat this

23:26 how would you beat this Roger's Center made a sale in 20 minutes

23:39 these graduates know me earn half their

23:42 these graduates know me earn half their

23:42 these graduates know me earn half their wages in a secular job here at the

23:44 wages in a secular job here at the

23:44 wages in a secular job here at the learning double

23:45 learning double

23:45 learning double [Applause]

23:52 [Applause]

23:53 [Applause] all right

24:02 she'll get the guy saying oh what are

24:04 she'll get the guy saying oh what are

24:04 she'll get the guy saying oh what are you doing oh I'm a graduate and so and

24:06 you doing oh I'm a graduate and so and

24:06 you doing oh I'm a graduate and so and so ah okay so what do you do I'm in a

24:09 so ah okay so what do you do I'm in a

24:09 so ah okay so what do you do I'm in a call center I'm thinking well you left

24:11 call center I'm thinking well you left

24:11 call center I'm thinking well you left your solicitors where you left your law

24:14 your solicitors where you left your law

24:14 your solicitors where you left your law school and you went to become a call

24:15 school and you went to become a call

24:15 school and you went to become a call center agent why because I'm running 12

24:18 center agent why because I'm running 12

24:18 center agent why because I'm running 12 15 000 rupees whereas your Landing so

24:21 15 000 rupees whereas your Landing so

24:21 15 000 rupees whereas your Landing so six or seven I've got this nice brother

24:23 six or seven I've got this nice brother

24:23 six or seven I've got this nice brother bike I can afford to buy a drink yeah

24:25 bike I can afford to buy a drink yeah

24:25 bike I can afford to buy a drink yeah but you haven't got a lifestyle hang on

24:27 but you haven't got a lifestyle hang on

24:27 but you haven't got a lifestyle hang on I have my lifestyle because I can grow

24:29 I have my lifestyle because I can grow

24:29 I have my lifestyle because I can grow up with my all my friends at night in

24:31 up with my all my friends at night in

24:31 up with my all my friends at night in the morning I get to wake up at two in

24:32 the morning I get to wake up at two in

24:32 the morning I get to wake up at two in the morning two in the afternoon then go

24:34 the morning two in the afternoon then go

24:34 the morning two in the afternoon then go to work at for four o'clock you know and

24:36 to work at for four o'clock you know and

24:36 to work at for four o'clock you know and that's a good lifestyle

24:37 that's a good lifestyle

24:37 that's a good lifestyle but you adapt to it

24:49 I was living in a hostel for a year and

24:52 I was living in a hostel for a year and

24:52 I was living in a hostel for a year and a half

24:54 a half

24:54 a half they used to lock the gate at nine and

24:56 they used to lock the gate at nine and

24:56 they used to lock the gate at nine and my call center you know the timings are

24:58 my call center you know the timings are

24:58 my call center you know the timings are like you have sometimes you leave at 12

25:00 like you have sometimes you leave at 12

25:00 like you have sometimes you leave at 12 sometimes you leave at one two in the

25:03 sometimes you leave at one two in the

25:03 sometimes you leave at one two in the night and by my good friends I got to

25:05 night and by my good friends I got to

25:05 night and by my good friends I got to know auntie and I got shifted here

25:11 yeah that's a big worry for us

25:15 yeah that's a big worry for us

25:15 yeah that's a big worry for us but of course one thing she's very

25:16 but of course one thing she's very

25:16 but of course one thing she's very obedient and she always brings us up if

25:21 obedient and she always brings us up if

25:21 obedient and she always brings us up if there is any problem she never Keeps Us

25:22 there is any problem she never Keeps Us

25:22 there is any problem she never Keeps Us worried like you know but my only

25:24 worried like you know but my only

25:24 worried like you know but my only thought is like it's frozen she comes

25:26 thought is like it's frozen she comes

25:26 thought is like it's frozen she comes the dead of the night

25:29 we have always had to watch means

25:33 we have always had to watch means

25:33 we have always had to watch means and do you think all this growth and

25:35 and do you think all this growth and

25:35 and do you think all this growth and stuff is good for Bombay good for India

25:39 stuff is good for Bombay good for India

25:39 stuff is good for Bombay good for India no

25:41 no

25:41 no no

25:42 no

25:42 no you can read in the paper what all is

25:45 you can read in the paper what all is

25:45 you can read in the paper what all is going on in fact now only we have so

25:48 going on in fact now only we have so

25:48 going on in fact now only we have so many of the girls and boys in our Colony

25:51 many of the girls and boys in our Colony

25:51 many of the girls and boys in our Colony working for call center that makes us

25:53 working for call center that makes us

25:53 working for call center that makes us more frightened you know

25:54 more frightened you know

25:54 more frightened you know and that's how the the youth is becoming

25:57 and that's how the the youth is becoming

25:57 and that's how the the youth is becoming too strong

25:59 too strong

25:59 too strong and how has India changed India since

26:02 and how has India changed India since

26:02 and how has India changed India since everywhere it's back to us

26:06 everywhere it's back to us

26:06 everywhere it's back to us in what way in a way like pop shows so

26:09 in what way in a way like pop shows so

26:09 in what way in a way like pop shows so you can read in the papers only a lot of

26:11 you can read in the papers only a lot of

26:11 you can read in the papers only a lot of things going on especially the college

26:14 things going on especially the college

26:14 things going on especially the college students internet

26:16 students internet

26:16 students internet of late I also read in the paper the

26:19 of late I also read in the paper the

26:19 of late I also read in the paper the sell-off forms are going to create

26:22 sell-off forms are going to create

26:22 sell-off forms are going to create trouble for the brave later on

26:26 trouble for the brave later on

26:26 trouble for the brave later on a doctor has said so

26:31 Bounty

26:35 bye

26:42 because of globalization we have got to

26:45 because of globalization we have got to

26:45 because of globalization we have got to know how exactly the other part of the

26:48 know how exactly the other part of the

26:48 know how exactly the other part of the world how it works out there why are

26:50 world how it works out there why are

26:50 world how it works out there why are they progressing so fast and we couldn't

26:51 they progressing so fast and we couldn't

26:51 they progressing so fast and we couldn't so far it would take a time and like it

26:55 so far it would take a time and like it

26:55 so far it would take a time and like it would take a few years so you could say

26:57 would take a few years so you could say

26:57 would take a few years so you could say a decade or so but then yes we are to

27:00 a decade or so but then yes we are to

27:00 a decade or so but then yes we are to reach it soon

27:01 reach it soon

27:01 reach it soon [Music]

27:11 [Music]

27:11 [Music] I love this building it's awesome it's

27:15 I love this building it's awesome it's

27:15 I love this building it's awesome it's completely made of glass I love

27:17 completely made of glass I love

27:17 completely made of glass I love something with glass wow India should

27:20 something with glass wow India should

27:20 something with glass wow India should have such more buildings a lot of

27:21 have such more buildings a lot of

27:21 have such more buildings a lot of buildings like that

27:22 buildings like that

27:22 buildings like that [Music]

27:25 [Music]

27:25 [Music] foreign

27:27 foreign

27:27 foreign [Music]

27:49 he calls me a rock star

27:51 he calls me a rock star

27:51 he calls me a rock star how you doing today

27:54 initially we thought about it you know

27:56 initially we thought about it you know

27:56 initially we thought about it you know kind of a serious American kind of a

27:58 kind of a serious American kind of a

27:58 kind of a serious American kind of a thing and a very professional and God

28:01 thing and a very professional and God

28:01 thing and a very professional and God knows what's going to happen if he's

28:02 knows what's going to happen if he's

28:02 knows what's going to happen if he's going to stick around here when we

28:04 going to stick around here when we

28:04 going to stick around here when we really came close to him and we really

28:05 really came close to him and we really

28:06 really came close to him and we really started talking to each other we we came

28:09 started talking to each other we we came

28:09 started talking to each other we we came to know it much better

28:11 to know it much better

28:11 to know it much better he's a very very good person

28:20 I always used to think like how will

28:23 I always used to think like how will

28:23 I always used to think like how will foreigners be how the foreigners be how

28:25 foreigners be how the foreigners be how

28:25 foreigners be how the foreigners be how will they talk when you are in front and

28:27 will they talk when you are in front and

28:27 will they talk when you are in front and stuff but I had a different

28:30 stuff but I had a different

28:30 stuff but I had a different feature I have a different picture of

28:32 feature I have a different picture of

28:32 feature I have a different picture of foreigners in my you know in my mind but

28:35 foreigners in my you know in my mind but

28:35 foreigners in my you know in my mind but after seeing Alex totally changed

28:38 after seeing Alex totally changed

28:38 after seeing Alex totally changed I just feel like yeah they will be a bit

28:40 I just feel like yeah they will be a bit

28:40 I just feel like yeah they will be a bit you know Hi-Fi and all stuff Alex is

28:43 you know Hi-Fi and all stuff Alex is

28:43 you know Hi-Fi and all stuff Alex is cool he's damn cool

28:45 cool he's damn cool

28:45 cool he's damn cool for distance

28:47 for distance

28:47 for distance what's that

28:50 what's that

28:50 what's that there's a bag between us a bag of

28:53 there's a bag between us a bag of

28:53 there's a bag between us a bag of chocolate okay

28:55 chocolate okay

28:55 chocolate okay An American in Mumbai is being seen as

28:59 An American in Mumbai is being seen as

28:59 An American in Mumbai is being seen as something strange but at the same time

29:02 something strange but at the same time

29:03 something strange but at the same time the belief is that westerners are much

29:06 the belief is that westerners are much

29:06 the belief is that westerners are much more wealthy than Indians and to some

29:09 more wealthy than Indians and to some

29:09 more wealthy than Indians and to some extent it's true

29:11 extent it's true

29:11 extent it's true um

29:12 um

29:12 um but what that means is

29:14 but what that means is

29:14 but what that means is as a as an American in India you'll pay

29:17 as a as an American in India you'll pay

29:17 as a as an American in India you'll pay more for just about everything but also

29:18 more for just about everything but also

29:18 more for just about everything but also be regarded as something of an

29:20 be regarded as something of an

29:20 be regarded as something of an interesting

29:21 interesting

29:21 interesting uh phenomenon

29:25 [Music]

29:31 fixing something

29:34 this side of the building's been under

29:36 this side of the building's been under

29:36 this side of the building's been under construction for six months

29:37 construction for six months

29:37 construction for six months [Music]

29:44 I worked in linguistics in the U.S and

29:47 I worked in linguistics in the U.S and

29:47 I worked in linguistics in the U.S and that was my first

29:49 that was my first

29:49 that was my first introduction to India a number of years

29:51 introduction to India a number of years

29:51 introduction to India a number of years ago

29:55 thank you

29:57 thank you

29:57 thank you there's no space in Mumbai you have a

30:01 there's no space in Mumbai you have a

30:01 there's no space in Mumbai you have a City built on top of a City built on top

30:03 City built on top of a City built on top

30:03 City built on top of a City built on top of a city

30:06 in that small space you find somebody

30:10 in that small space you find somebody

30:10 in that small space you find somebody making 10 Rupees a day which is

30:11 making 10 Rupees a day which is

30:11 making 10 Rupees a day which is equivalent to 20 American cents or 10

30:14 equivalent to 20 American cents or 10

30:14 equivalent to 20 American cents or 10 pence

30:15 pence

30:15 pence coexists in a country where somebody is

30:17 coexists in a country where somebody is

30:17 coexists in a country where somebody is making millions

30:18 making millions

30:18 making millions millions of dollars or millions of

30:20 millions of dollars or millions of

30:20 millions of dollars or millions of pounds

30:21 pounds

30:21 pounds it is a vibrant City that's full of life

30:23 it is a vibrant City that's full of life

30:23 it is a vibrant City that's full of life but it's also full of depth as well

30:26 but it's also full of depth as well

30:26 but it's also full of depth as well there are people that are starving to

30:27 there are people that are starving to

30:27 there are people that are starving to death in the city

30:31 and it's something that you see every

30:34 and it's something that you see every

30:34 and it's something that you see every day but for better or worse

30:37 day but for better or worse

30:37 day but for better or worse eventually you begin seeing past it

30:40 eventually you begin seeing past it

30:40 eventually you begin seeing past it because it it's hard to

30:43 because it it's hard to

30:43 because it it's hard to go on day to day being constantly

30:47 go on day to day being constantly

30:47 go on day to day being constantly depressed by it

30:51 [Music]

31:19 I'm saying that good thing you Bombay is

31:20 I'm saying that good thing you Bombay is

31:21 I'm saying that good thing you Bombay is catching up with European style so it's

31:23 catching up with European style so it's

31:23 catching up with European style so it's not too bad like there's like birds and

31:25 not too bad like there's like birds and

31:25 not too bad like there's like birds and bars there's restaurants

31:28 good places so people get to understand

31:30 good places so people get to understand

31:30 good places so people get to understand all these things

31:33 all these things

31:33 all these things I think modernization is good for

31:35 I think modernization is good for

31:35 I think modernization is good for anybody I don't see anything from this

31:37 anybody I don't see anything from this

31:37 anybody I don't see anything from this real thing

31:40 I think we need to evolve everyone's

31:43 I think we need to evolve everyone's

31:43 I think we need to evolve everyone's evolving across the world and I think

31:46 evolving across the world and I think

31:46 evolving across the world and I think it's just it's good to feel every catch

31:48 it's just it's good to feel every catch

31:48 it's just it's good to feel every catch up and evolvement and see what's

31:49 up and evolvement and see what's

31:49 up and evolvement and see what's happening in real world otherwise you

31:51 happening in real world otherwise you

31:51 happening in real world otherwise you get left behind and you reconvenation

32:09 [Music]

32:17 thank you

32:18 thank you

32:19 thank you [Music]

32:26 so how did you guys meet we met in

32:28 so how did you guys meet we met in

32:28 so how did you guys meet we met in church actually

32:30 church actually

32:30 church actually who made the first move

32:34 [Music]

32:37 [Music]

32:37 [Music] so when you're winning

32:41 oh yeah

32:44 oh yeah

32:44 oh yeah yeah exactly right time correct

32:49 yeah exactly right time correct

32:49 yeah exactly right time correct for me my future my career is more

32:52 for me my future my career is more

32:52 for me my future my career is more important than getting married

32:54 important than getting married

32:54 important than getting married I mean I've been out from my family for

32:56 I mean I've been out from my family for

32:56 I mean I've been out from my family for the past six years

32:59 the past six years

32:59 the past six years my mama is a teacher so my schooling and

33:02 my mama is a teacher so my schooling and

33:02 my mama is a teacher so my schooling and everything was done in nursing with my

33:03 everything was done in nursing with my

33:03 everything was done in nursing with my parents

33:05 parents

33:05 parents my Papa he suggested that probably you

33:07 my Papa he suggested that probably you

33:07 my Papa he suggested that probably you need to experience life on your own you

33:10 need to experience life on your own you

33:10 need to experience life on your own you need to go out if you're just being in

33:12 need to go out if you're just being in

33:12 need to go out if you're just being in this small town you will never grow

33:14 this small town you will never grow

33:14 this small town you will never grow [Music]

33:22 how are you

33:24 how are you

33:24 how are you [Music]

33:30 hello

33:31 hello

33:31 hello [Music]

33:51 you're in this town and the only female

33:54 you're in this town and the only female

33:54 you're in this town and the only female who's out in Bombay all alone walking

33:57 who's out in Bombay all alone walking

33:57 who's out in Bombay all alone walking for a call center

33:59 for a call center

33:59 for a call center places like this small towns they only

34:02 places like this small towns they only

34:02 places like this small towns they only thought that's what will neighbors speak

34:04 thought that's what will neighbors speak

34:04 thought that's what will neighbors speak what will no neighbors think where are

34:06 what will no neighbors think where are

34:06 what will no neighbors think where are you going

34:10 naturally

34:12 naturally

34:12 naturally without a word of lie I'm very proud of

34:14 without a word of lie I'm very proud of

34:14 without a word of lie I'm very proud of her

34:16 her

34:16 her and in fact Whoever has come up to my

34:19 and in fact Whoever has come up to my

34:19 and in fact Whoever has come up to my door over here

34:20 door over here

34:20 door over here from the from this belt from the sugar

34:23 from the from this belt from the sugar

34:23 from the from this belt from the sugar belts and they all ask me about sweetie

34:25 belts and they all ask me about sweetie

34:25 belts and they all ask me about sweetie and I say that I'm proud of it

34:34 [Music]

34:57 but I was a kid I always dreamed of

34:58 but I was a kid I always dreamed of

34:58 but I was a kid I always dreamed of becoming a pilot always I was like mad

35:02 becoming a pilot always I was like mad

35:02 becoming a pilot always I was like mad with claims I love to you know always

35:04 with claims I love to you know always

35:04 with claims I love to you know always fly I had that dream always always

35:07 fly I had that dream always always

35:07 fly I had that dream always always [Music]

35:14 and now the future I look forward

35:16 and now the future I look forward

35:16 and now the future I look forward towards totally different is something

35:19 towards totally different is something

35:19 towards totally different is something which I feel that if I can make a career

35:21 which I feel that if I can make a career

35:21 which I feel that if I can make a career in the call center industry itself

35:24 in the call center industry itself

35:24 in the call center industry itself why do anything else

35:36 as a parent we do miss her a lot

35:40 as a parent we do miss her a lot

35:40 as a parent we do miss her a lot well if we want her to

35:42 well if we want her to

35:42 well if we want her to succeed in life

35:45 succeed in life

35:45 succeed in life of course

35:46 of course

35:46 of course we have to bear it up

35:48 we have to bear it up

35:48 we have to bear it up as parents we have to bear it up and we

35:50 as parents we have to bear it up and we

35:50 as parents we have to bear it up and we bear it up very very very very a little

35:52 bear it up very very very very a little

35:52 bear it up very very very very a little in a very tough way

36:03 when we are to ourselves we think of her

36:05 when we are to ourselves we think of her

36:05 when we are to ourselves we think of her and

36:07 and

36:07 and we literally cry to ourselves what we

36:09 we literally cry to ourselves what we

36:09 we literally cry to ourselves what we say we have to the children have to grow

36:12 say we have to the children have to grow

36:12 say we have to the children have to grow and well there's a there's no future for

36:14 and well there's a there's no future for

36:14 and well there's a there's no future for them over here in the rural areas

36:17 them over here in the rural areas

36:17 them over here in the rural areas in today's world

36:20 in today's world

36:20 in today's world we have to encourage our children to

36:23 we have to encourage our children to

36:23 we have to encourage our children to stand on their own two feet

36:26 stand on their own two feet

36:26 stand on their own two feet [Music]

36:39 [Music]

36:59 [Music]

36:59 [Music] people coming to a big city like Bombay

37:02 people coming to a big city like Bombay

37:02 people coming to a big city like Bombay from a small village back in Bihar or up

37:06 from a small village back in Bihar or up

37:06 from a small village back in Bihar or up you could see on their face everything

37:09 you could see on their face everything

37:09 you could see on their face everything is new to them

37:12 and looking around and it's a huge

37:15 and looking around and it's a huge

37:15 and looking around and it's a huge building oh this is probably 20 Taj is

37:17 building oh this is probably 20 Taj is

37:17 building oh this is probably 20 Taj is there another so 20 story building and

37:20 there another so 20 story building and

37:20 there another so 20 story building and these things you'll still find people

37:22 these things you'll still find people

37:22 these things you'll still find people that many people like Crocodile Dundee

37:24 that many people like Crocodile Dundee

37:24 that many people like Crocodile Dundee in India as well

37:25 in India as well

37:25 in India as well hey buddy oh I love you for this I love

37:28 hey buddy oh I love you for this I love

37:28 hey buddy oh I love you for this I love you for this I didn't get one but I got

37:30 you for this I didn't get one but I got

37:30 you for this I didn't get one but I got two we probably get one

37:32 two we probably get one

37:32 two we probably get one great so when I'm gonna get this thing

37:35 great so when I'm gonna get this thing

37:35 great so when I'm gonna get this thing uh can I see that right away yeah sure

37:37 uh can I see that right away yeah sure

37:37 uh can I see that right away yeah sure ah no worries mine

37:41 [Music]

37:45 [Music]

37:45 [Music] I'd really like to get Wally the kind of

37:48 I'd really like to get Wally the kind of

37:48 I'd really like to get Wally the kind of thing he can only buy in America

37:49 thing he can only buy in America

37:49 thing he can only buy in America [Music]

37:57 [Music]

37:57 [Music] what are we saying about culture changes

38:01 what are we saying about culture changes

38:01 what are we saying about culture changes and your culture who whatever you call

38:04 and your culture who whatever you call

38:04 and your culture who whatever you call that happens only in Bombay Delhi and to

38:07 that happens only in Bombay Delhi and to

38:07 that happens only in Bombay Delhi and to some extent in Bangalore that's it

38:11 there are three sets

38:13 there are three sets

38:13 there are three sets and there would be 3 000 villagers in

38:17 and there would be 3 000 villagers in

38:17 and there would be 3 000 villagers in India where you're not even supposed to

38:20 India where you're not even supposed to

38:20 India where you're not even supposed to see the woman you're gonna marry before

38:22 see the woman you're gonna marry before

38:22 see the woman you're gonna marry before you actually marry

38:33 thank you

38:42 and yeah it used to be pretty religious

38:45 and yeah it used to be pretty religious

38:45 and yeah it used to be pretty religious now religion is simply a business out

38:48 now religion is simply a business out

38:48 now religion is simply a business out here

38:49 here

38:49 here I don't sit in front of Idols to pray my

38:53 I don't sit in front of Idols to pray my

38:53 I don't sit in front of Idols to pray my understanding is that if I have to offer

38:56 understanding is that if I have to offer

38:56 understanding is that if I have to offer God some something I get a promotion and

38:59 God some something I get a promotion and

39:00 God some something I get a promotion and I'm gonna offer a thousand rupees or one

39:02 I'm gonna offer a thousand rupees or one

39:02 I'm gonna offer a thousand rupees or one thousand one or blah blah blah then

39:05 thousand one or blah blah blah then

39:05 thousand one or blah blah blah then he's gone man he's not my boss or he's

39:08 he's gone man he's not my boss or he's

39:08 he's gone man he's not my boss or he's not my you know somebody else that I

39:10 not my you know somebody else that I

39:10 not my you know somebody else that I have to give you know bribing kind of a

39:12 have to give you know bribing kind of a

39:12 have to give you know bribing kind of a thing

39:36 I'm a guy from middle class family

39:38 I'm a guy from middle class family

39:39 I'm a guy from middle class family and I'm doing so many you know so many

39:41 and I'm doing so many you know so many

39:41 and I'm doing so many you know so many things in life which my parents do not

39:43 things in life which my parents do not

39:43 things in life which my parents do not know

39:44 know

39:44 know like what but anyways I mean no I'm I'm

39:46 like what but anyways I mean no I'm I'm

39:46 like what but anyways I mean no I'm I'm in control going to party and all

39:49 in control going to party and all

39:49 in control going to party and all spending money but still

39:52 spending money but still

39:52 spending money but still the responsibility that you have you

39:55 the responsibility that you have you

39:55 the responsibility that you have you know uh giving money to your parents not

39:58 know uh giving money to your parents not

39:58 know uh giving money to your parents not giving money it's like you know paying

40:00 giving money it's like you know paying

40:00 giving money it's like you know paying you're paying the electricity bill or

40:02 you're paying the electricity bill or

40:02 you're paying the electricity bill or say rental

40:05 say rental

40:05 say rental do you have a girlfriend or there are so

40:07 do you have a girlfriend or there are so

40:07 do you have a girlfriend or there are so many girlfriends I have but you know I

40:09 many girlfriends I have but you know I

40:09 many girlfriends I have but you know I love all girls so as of now I have no

40:11 love all girls so as of now I have no

40:11 love all girls so as of now I have no intentions of keeping a single

40:13 intentions of keeping a single

40:13 intentions of keeping a single girlfriend

40:19 [Music]

40:22 [Music]

40:22 [Music] as of now I've just told one girl I

40:25 as of now I've just told one girl I

40:25 as of now I've just told one girl I really like her

40:26 really like her

40:26 really like her but the only thing is my good friend

40:28 but the only thing is my good friend

40:28 but the only thing is my good friend he's also interested in that girl

40:37 he's a good friend

40:38 he's a good friend

40:38 he's a good friend [Music]

40:40 [Music]

40:40 [Music] but then now you might get some more

40:43 but then now you might get some more

40:43 but then now you might get some more refers from that girl this guy is a good

40:45 refers from that girl this guy is a good

40:45 refers from that girl this guy is a good guy yeah

40:51 right I'm a sales guy so you know the

40:54 right I'm a sales guy so you know the

40:54 right I'm a sales guy so you know the end result should be a sale

40:56 end result should be a sale

40:56 end result should be a sale and then after that you know I just

40:59 and then after that you know I just

40:59 and then after that you know I just listen to musics

41:05 do you make it louder

41:25 [Music]

41:38 the party

41:44 okay by the way we are in LP which is in

41:47 okay by the way we are in LP which is in

41:47 okay by the way we are in LP which is in Lakshmi pretty close to our office so we

41:51 Lakshmi pretty close to our office so we

41:51 Lakshmi pretty close to our office so we remove all the frustration anger and

41:52 remove all the frustration anger and

41:52 remove all the frustration anger and stress out here

41:56 seriously it sucks when we are at work

41:58 seriously it sucks when we are at work

41:58 seriously it sucks when we are at work we say it rocks but when you're out at

42:01 we say it rocks but when you're out at

42:01 we say it rocks but when you're out at work it sucks

42:03 work it sucks

42:03 work it sucks now forget about everything

42:05 now forget about everything

42:05 now forget about everything let's login

42:08 [Applause]

42:09 [Applause]

42:09 [Applause] hey Ben come on man

42:20 I will suck

42:25 oh

42:29 [Music]

42:48 [Music]

42:52 [Music]

42:52 [Music] what's up guys

42:54 what's up guys

42:54 what's up guys [Music]

42:56 [Music]

42:56 [Music] we are not even getting the target for

43:00 we are not even getting the target for

43:00 we are not even getting the target for this campaign

43:05 I'm sure you would definitely be

43:07 I'm sure you would definitely be

43:07 I'm sure you would definitely be interested in saving money

43:09 interested in saving money

43:09 interested in saving money hello

43:11 good afternoon

43:13 good afternoon

43:13 good afternoon um

43:13 um

43:13 um [Music]

43:19 my apologies

43:21 my apologies

43:21 my apologies it's my apologies uh so ma'am in this

43:24 it's my apologies uh so ma'am in this

43:24 it's my apologies uh so ma'am in this case may I speak with the person in

43:25 case may I speak with the person in

43:25 case may I speak with the person in charge of the phone lines no no they're

43:27 charge of the phone lines no no they're

43:27 charge of the phone lines no no they're not here right now okay thank you

43:35 yeah

43:37 yeah

43:37 yeah if you died a year ago

43:43 people you'll need to remember one thing

43:46 people you'll need to remember one thing

43:46 people you'll need to remember one thing it's not what you say which matters it's

43:50 it's not what you say which matters it's

43:50 it's not what you say which matters it's there's only one criteria you need to

43:52 there's only one criteria you need to

43:52 there's only one criteria you need to have good communication skills

43:54 have good communication skills

43:54 have good communication skills you have involved a stranger into a

43:58 you have involved a stranger into a

43:58 you have involved a stranger into a conversation

43:59 conversation

43:59 conversation how many of us have tried Allah with

44:01 how many of us have tried Allah with

44:01 how many of us have tried Allah with girls a stranger

44:03 girls a stranger

44:03 girls a stranger majority of the time what we do probably

44:05 majority of the time what we do probably

44:05 majority of the time what we do probably even in school days or college days you

44:07 even in school days or college days you

44:07 even in school days or college days you might have proposed someone you would

44:08 might have proposed someone you would

44:08 might have proposed someone you would have been not confident about yourself

44:11 have been not confident about yourself

44:11 have been not confident about yourself right imagine any one of us is

44:21 [Laughter]

44:26 [Laughter]

44:26 [Laughter] without you and do you love you

44:31 without you and do you love you

44:31 without you and do you love you [Laughter]

44:34 [Laughter]

44:34 [Laughter] pitching himself he tried yeah he tried

44:37 pitching himself he tried yeah he tried

44:37 pitching himself he tried yeah he tried a lot of people have done this probably

44:39 a lot of people have done this probably

44:39 a lot of people have done this probably we are inspired by Bollywood

44:42 we are inspired by Bollywood

44:42 we are inspired by Bollywood [Music]

44:49 [Music]

45:02 there are many many couples over there

45:05 there are many many couples over there

45:05 there are many many couples over there you can see uh Neha and nakur

45:08 you can see uh Neha and nakur

45:08 you can see uh Neha and nakur and um

45:10 and um

45:10 and um me I'm also there one of the rap

45:14 me I'm also there one of the rap

45:14 me I'm also there one of the rap me and baljit

45:18 it's actually it's been one month

45:21 it's actually it's been one month

45:21 it's actually it's been one month [Music]

45:27 maybe there will be lots of love

45:29 maybe there will be lots of love

45:29 maybe there will be lots of love marriages maybe because

45:34 according to us it's the truth

45:38 according to us it's the truth

45:38 according to us it's the truth so we will be planning to get married

45:41 so we will be planning to get married

45:41 so we will be planning to get married love marriage

45:42 love marriage

45:42 love marriage [Music]

45:54 [Music]

45:54 [Music] I know that I know

45:57 I know that I know

45:57 I know that I know I'm from a very small family so going

46:00 I'm from a very small family so going

46:00 I'm from a very small family so going out at night after seven or eight was

46:04 out at night after seven or eight was

46:04 out at night after seven or eight was not possible so now I can see the night

46:07 not possible so now I can see the night

46:07 not possible so now I can see the night after seven o'clock twelve o'clock you

46:09 after seven o'clock twelve o'clock you

46:09 after seven o'clock twelve o'clock you know I love that film and after shift

46:11 know I love that film and after shift

46:11 know I love that film and after shift going somewhere for you know hanging

46:13 going somewhere for you know hanging

46:13 going somewhere for you know hanging around in LP or somewhere I love that so

46:16 around in LP or somewhere I love that so

46:16 around in LP or somewhere I love that so what's better Monday or education money

46:18 what's better Monday or education money

46:18 what's better Monday or education money money education money

46:21 money education money

46:21 money education money I would prefer money

46:37 thank you

46:39 thank you

46:39 thank you [Music]

46:54 so are you a proud father oh yeah oh

46:57 so are you a proud father oh yeah oh

46:57 so are you a proud father oh yeah oh yeah

46:58 yeah

46:58 yeah well I'm my kid is there a special

47:02 well I'm my kid is there a special

47:02 well I'm my kid is there a special occasion these pictures yeah yeah

47:03 occasion these pictures yeah yeah

47:03 occasion these pictures yeah yeah basically

47:05 basically

47:05 basically um they just take off the hair you know

47:07 um they just take off the hair you know

47:07 um they just take off the hair you know in Hindus but you have to do it

47:11 in Hindus but you have to do it

47:11 in Hindus but you have to do it every year for the family

47:13 every year for the family

47:13 every year for the family which is such as uncles aunts mom dad

47:17 which is such as uncles aunts mom dad

47:17 which is such as uncles aunts mom dad brother sister is a huge Affair and you

47:21 brother sister is a huge Affair and you

47:21 brother sister is a huge Affair and you know the best thing I was not there oh

47:23 know the best thing I was not there oh

47:23 know the best thing I was not there oh okay I was here in the office oh

47:28 you have to do certain things which you

47:30 you have to do certain things which you

47:30 you have to do certain things which you would not call signify sacrifices it's

47:32 would not call signify sacrifices it's

47:32 would not call signify sacrifices it's too big a word to use for small things

47:35 too big a word to use for small things

47:35 too big a word to use for small things it's not a sacrifice it's just in a part

47:38 it's not a sacrifice it's just in a part

47:38 it's not a sacrifice it's just in a part of the game

47:39 of the game

47:39 of the game how long ago did you get married

47:41 how long ago did you get married

47:41 how long ago did you get married that'll be four years now do people

47:43 that'll be four years now do people

47:43 that'll be four years now do people celebrate wedding anniversaries

47:45 celebrate wedding anniversaries

47:45 celebrate wedding anniversaries um well we do celebrate that pretty good

47:47 um well we do celebrate that pretty good

47:47 um well we do celebrate that pretty good day um I was here in the office

47:50 day um I was here in the office

47:50 day um I was here in the office [Music]

47:55 [Music]

47:55 [Music] yeah

47:57 yeah

47:57 yeah who are they

48:01 [Music]

48:04 [Music]

48:04 [Music] long time back people were more family

48:07 long time back people were more family

48:07 long time back people were more family focused like join family system

48:10 focused like join family system

48:11 focused like join family system you know the parents are living

48:14 you know the parents are living

48:14 you know the parents are living and uh you know everything there's

48:16 and uh you know everything there's

48:16 and uh you know everything there's different but right now if you uh talk

48:19 different but right now if you uh talk

48:19 different but right now if you uh talk about it it's a Micro Family system like

48:21 about it it's a Micro Family system like

48:21 about it it's a Micro Family system like more nuclear family kind of a thing

48:24 more nuclear family kind of a thing

48:24 more nuclear family kind of a thing because it's like me my wife and my kid

48:27 because it's like me my wife and my kid

48:27 because it's like me my wife and my kid I think my priority right now is my son

48:30 I think my priority right now is my son

48:30 I think my priority right now is my son and spending some time with my husband

48:32 and spending some time with my husband

48:32 and spending some time with my husband because I've worked since we've got

48:34 because I've worked since we've got

48:34 because I've worked since we've got married we spending time both of us are

48:37 married we spending time both of us are

48:37 married we spending time both of us are working we're not getting time to each

48:38 working we're not getting time to each

48:38 working we're not getting time to each other so I would like to take a break

48:41 other so I would like to take a break

48:41 other so I would like to take a break I love acquiring things

48:44 I love acquiring things

48:44 I love acquiring things uh materialistic things I'm very much

48:46 uh materialistic things I'm very much

48:46 uh materialistic things I'm very much materialistic yes I am

48:48 materialistic yes I am

48:48 materialistic yes I am my son is more important my wife is more

48:50 my son is more important my wife is more

48:50 my son is more important my wife is more important my parents are more important

48:51 important my parents are more important

48:51 important my parents are more important but then yes money is the important

48:54 but then yes money is the important

48:54 but then yes money is the important factor for me in life

48:58 and then comes Fame third I don't know

49:01 and then comes Fame third I don't know

49:01 and then comes Fame third I don't know Fame frame I want to be known person I

49:03 Fame frame I want to be known person I

49:03 Fame frame I want to be known person I want you to know me you know oh you know

49:05 want you to know me you know oh you know

49:05 want you to know me you know oh you know Sam yeah I know him kind of a thing

49:07 Sam yeah I know him kind of a thing

49:07 Sam yeah I know him kind of a thing [Music]

49:10 [Music]

49:10 [Music] [Applause]

49:12 [Applause]

49:12 [Applause] [Music]

49:32 [Music]

49:32 [Music] foreign

50:07 okay

50:08 okay

50:08 okay that's ridiculous boss simply ridiculous

50:12 that's ridiculous boss simply ridiculous

50:12 that's ridiculous boss simply ridiculous we haven't been doing as well as as

50:14 we haven't been doing as well as as

50:14 we haven't been doing as well as as Manila at the moment

50:16 Manila at the moment

50:16 Manila at the moment I think we need to focus on getting to

50:18 I think we need to focus on getting to

50:18 I think we need to focus on getting to the level that the other centers are at

50:19 the level that the other centers are at

50:19 the level that the other centers are at what issues do you think are getting in

50:21 what issues do you think are getting in

50:21 what issues do you think are getting in the way of sales

50:25 25th can you ask the driver to pick me

50:27 25th can you ask the driver to pick me

50:27 25th can you ask the driver to pick me up from the front

50:29 up from the front

50:29 up from the front come on man where is this guy

50:33 [Music]

50:37 [Music]

50:37 [Music] hey Anthony

50:41 notice uh what do you guys going to

50:44 notice uh what do you guys going to

50:44 notice uh what do you guys going to notice papers you guys call your papers

50:46 notice papers you guys call your papers

50:46 notice papers you guys call your papers so who's out of the papers

50:49 so who's out of the papers

50:49 so who's out of the papers papers was resigned

50:51 papers was resigned

50:51 papers was resigned yeah

50:56 okay any good

50:59 okay any good

50:59 okay any good this button we do not use please do not

51:02 this button we do not use please do not

51:02 this button we do not use please do not touch this button hold button we've

51:04 touch this button hold button we've

51:04 touch this button hold button we've never used this button we never use on

51:07 never used this button we never use on

51:07 never used this button we never use on this screen we use back forward it's

51:10 this screen we use back forward it's

51:10 this screen we use back forward it's getting stagnant nowadays same people

51:12 getting stagnant nowadays same people

51:12 getting stagnant nowadays same people are jumping from one call center but

51:14 are jumping from one call center but

51:14 are jumping from one call center but right now everyone and anyone who can

51:17 right now everyone and anyone who can

51:17 right now everyone and anyone who can speak English or has a bit of knowledge

51:19 speak English or has a bit of knowledge

51:19 speak English or has a bit of knowledge about the language you can apply for a

51:21 about the language you can apply for a

51:21 about the language you can apply for a quality hello uh good afternoon

51:25 begin

51:26 begin

51:26 begin sir good afternoon my name is Blake and

51:29 sir good afternoon my name is Blake and

51:29 sir good afternoon my name is Blake and Mr President and we basically rejected

51:31 Mr President and we basically rejected

51:31 Mr President and we basically rejected half of them they were like 26 27 they

51:34 half of them they were like 26 27 they

51:34 half of them they were like 26 27 they were supposed to come yesterday but we

51:36 were supposed to come yesterday but we

51:36 were supposed to come yesterday but we rejected like half of them yeah and then

51:38 rejected like half of them yeah and then

51:38 rejected like half of them yeah and then when I was like so more will come so

51:39 when I was like so more will come so

51:39 when I was like so more will come so yeah we'll come because we need to have

51:41 yeah we'll come because we need to have

51:41 yeah we'll come because we need to have cars we need to get more and more

51:43 cars we need to get more and more

51:43 cars we need to get more and more good afternoon can I speak to Mr Paul

51:45 good afternoon can I speak to Mr Paul

51:45 good afternoon can I speak to Mr Paul please

51:46 please

51:46 please hello good afternoon can I speak to Mr

51:49 hello good afternoon can I speak to Mr

51:49 hello good afternoon can I speak to Mr Cole please

51:55 now the second plan is international

51:57 now the second plan is international

51:57 now the second plan is international anytime anytime what's that when I

52:00 anytime anytime what's that when I

52:00 anytime anytime what's that when I joined probably I was just an agent

52:02 joined probably I was just an agent

52:02 joined probably I was just an agent taking calls eight hours a day I was a

52:05 taking calls eight hours a day I was a

52:05 taking calls eight hours a day I was a good Agent out there I mean I used to

52:06 good Agent out there I mean I used to

52:06 good Agent out there I mean I used to give a lot of sales so they had promoted

52:08 give a lot of sales so they had promoted

52:08 give a lot of sales so they had promoted me to becoming a team support from there

52:12 me to becoming a team support from there

52:12 me to becoming a team support from there then now I'm into quality I mean I look

52:14 then now I'm into quality I mean I look

52:14 then now I'm into quality I mean I look after the agents calls look after their

52:17 after the agents calls look after their

52:17 after the agents calls look after their quality skills where they have to

52:19 quality skills where they have to

52:19 quality skills where they have to actually improve their communication

52:21 actually improve their communication

52:21 actually improve their communication skills and everything listen ma'am I'm

52:23 skills and everything listen ma'am I'm

52:23 skills and everything listen ma'am I'm not going to listen to you you answer my

52:25 not going to listen to you you answer my

52:25 not going to listen to you you answer my question my son I'm registered under the

52:28 question my son I'm registered under the

52:28 question my son I'm registered under the telephone

52:32 say

52:43 tell me yeah

52:54 hello good morning Mr Jones please Mr

52:57 hello good morning Mr Jones please Mr

52:57 hello good morning Mr Jones please Mr Jones

52:58 Jones

52:58 Jones um

53:00 um

53:00 um it's not available

53:25 [Music]

53:33 is

53:38 I'm speaking to Mrs Jones right no

53:42 I'm speaking to Mrs Jones right no

53:42 I'm speaking to Mrs Jones right no you're not speaking to Mrs Jones

53:45 you're not speaking to Mrs Jones

53:45 you're not speaking to Mrs Jones you said

53:48 you said

53:48 you said yeah you said you are Mrs Jones right

53:50 yeah you said you are Mrs Jones right

53:50 yeah you said you are Mrs Jones right what is this sweetie nothing was nice

53:53 what is this sweetie nothing was nice

53:53 what is this sweetie nothing was nice I'm not happy with your calls at all you

53:56 I'm not happy with your calls at all you

53:56 I'm not happy with your calls at all you are confusing the customer

53:59 are confusing the customer

54:00 are confusing the customer you're confusing the customer to the

54:02 you're confusing the customer to the

54:02 you're confusing the customer to the call

54:03 call

54:03 call I've taken so many more calls with you

54:05 I've taken so many more calls with you

54:05 I've taken so many more calls with you none of them were perfect none I'm

54:08 none of them were perfect none I'm

54:08 none of them were perfect none I'm disappointed

54:10 disappointed

54:10 disappointed okay another one

54:14 to drill them hello

54:17 to drill them hello

54:18 to drill them hello [Music]

54:32 [Music]

54:40 youngsters for example they want a

54:43 youngsters for example they want a

54:43 youngsters for example they want a mobile phone ah mobile phone cost me how

54:45 mobile phone ah mobile phone cost me how

54:45 mobile phone ah mobile phone cost me how much 10 000 how about me joining the

54:49 much 10 000 how about me joining the

54:49 much 10 000 how about me joining the call center

54:50 call center

54:50 call center earning that quitting

54:53 earning that quitting

54:53 earning that quitting I have my studies to do or in the

54:55 I have my studies to do or in the

54:55 I have my studies to do or in the holidays I have two months vacations why

54:58 holidays I have two months vacations why

54:58 holidays I have two months vacations why not join a call center for two months

55:01 not join a call center for two months

55:01 not join a call center for two months three months get good amount of money

55:04 three months get good amount of money

55:04 three months get good amount of money so that when I joined College I have

55:05 so that when I joined College I have

55:05 so that when I joined College I have lots of money to do a lot of shopping

55:12 there was loads and loads of competition

55:15 there was loads and loads of competition

55:15 there was loads and loads of competition as you know there are so many call

55:16 as you know there are so many call

55:16 as you know there are so many call centers in town if Epi is offering me

55:19 centers in town if Epi is offering me

55:19 centers in town if Epi is offering me you know a good amount of money if I

55:22 you know a good amount of money if I

55:22 you know a good amount of money if I take the same operator and I go to

55:23 take the same operator and I go to

55:24 take the same operator and I go to another call center and negotiate ICC

55:25 another call center and negotiate ICC

55:25 another call center and negotiate ICC I'm getting this much how much would you

55:27 I'm getting this much how much would you

55:27 I'm getting this much how much would you offer me

55:30 we are into a process which is sales

55:32 we are into a process which is sales

55:32 we are into a process which is sales it's something which in a while sucks

55:36 it's something which in a while sucks

55:36 it's something which in a while sucks so they will leave some take the

55:39 so they will leave some take the

55:39 so they will leave some take the pressure some cannot take the pressure

55:43 right the purpose of my code is to offer

55:45 right the purpose of my code is to offer

55:45 right the purpose of my code is to offer you savings on your phone lines

55:49 but it pays the person in charge let me

55:51 but it pays the person in charge let me

55:51 but it pays the person in charge let me speak with him

55:52 speak with him

55:52 speak with him but he's the person in charge of the

55:55 but he's the person in charge of the

55:55 but he's the person in charge of the company's phone lines I'm sure you know

55:56 company's phone lines I'm sure you know

55:56 company's phone lines I'm sure you know the authorized decision maker to say

55:58 the authorized decision maker to say

55:58 the authorized decision maker to say that right

56:01 so now you have many people calling you

56:04 so now you have many people calling you

56:04 so now you have many people calling you same customers again and again and again

56:06 same customers again and again and again

56:06 same customers again and again and again and again and again so there I read they

56:08 and again and again so there I read they

56:08 and again and again so there I read they have to just pick up the phone they in

56:10 have to just pick up the phone they in

56:10 have to just pick up the phone they in fact are tired of picking up the phones

56:12 fact are tired of picking up the phones

56:12 fact are tired of picking up the phones because they have to pick up the phone

56:13 because they have to pick up the phone

56:13 because they have to pick up the phone this is a sales call I I'm really not

56:16 this is a sales call I I'm really not

56:16 this is a sales call I I'm really not interested but

56:18 interested but

56:18 interested but he invite me off your computer

56:20 he invite me off your computer

56:20 he invite me off your computer anyways I'll do that so right away okay

56:23 anyways I'll do that so right away okay

56:23 anyways I'll do that so right away okay thank you bye-bye there are many many

56:26 thank you bye-bye there are many many

56:26 thank you bye-bye there are many many customers who have screamed and yelled

56:28 customers who have screamed and yelled

56:28 customers who have screamed and yelled and you know grumbled

56:33 Reverend is the father right we do feel

56:36 Reverend is the father right we do feel

56:36 Reverend is the father right we do feel bad we do feel bad we feel so bad but

56:38 bad we do feel bad we feel so bad but

56:38 bad we do feel bad we feel so bad but it's not just we who are calling right

56:41 it's not just we who are calling right

56:41 it's not just we who are calling right it's everybody else who's calling

56:42 it's everybody else who's calling

56:42 it's everybody else who's calling everybody one and a half hours left one

56:45 everybody one and a half hours left one

56:45 everybody one and a half hours left one and a half hour we're gonna stand up and

56:47 and a half hour we're gonna stand up and

56:47 and a half hour we're gonna stand up and not gonna say until we get ourselves

56:49 not gonna say until we get ourselves

56:49 not gonna say until we get ourselves everybody

56:50 everybody

56:50 everybody make sense we used to make a lot of

56:53 make sense we used to make a lot of

56:53 make sense we used to make a lot of sales not now

56:55 sales not now

56:55 sales not now hi uh could I speak with Miss balls

56:58 hi uh could I speak with Miss balls

56:58 hi uh could I speak with Miss balls I'm not selling anything Miss Paul so

57:01 I'm not selling anything Miss Paul so

57:01 I'm not selling anything Miss Paul so how's it going today

57:02 how's it going today

57:02 how's it going today pretty bad don't ask me

57:04 pretty bad don't ask me

57:04 pretty bad don't ask me it's very much visible on my face

57:09 everybody's face it's a bad day

57:15 come back later thanks bye

57:18 come back later thanks bye

57:18 come back later thanks bye I'm not getting proper sleep so

57:20 I'm not getting proper sleep so

57:20 I'm not getting proper sleep so sometimes I feel very dizzy and

57:22 sometimes I feel very dizzy and

57:22 sometimes I feel very dizzy and sometimes I feel very you know fitty

57:24 sometimes I feel very you know fitty

57:24 sometimes I feel very you know fitty fitty types like you puke puke types so

57:27 fitty types like you puke puke types so

57:27 fitty types like you puke puke types so I'm not getting and my appetite has gone

57:29 I'm not getting and my appetite has gone

57:29 I'm not getting and my appetite has gone very small you know I don't feel like

57:31 very small you know I don't feel like

57:31 very small you know I don't feel like eating anything I don't feel hungry and

57:34 eating anything I don't feel hungry and

57:34 eating anything I don't feel hungry and my I had started getting back pains

57:39 oh Friday Friday yeah okay I thought

57:42 oh Friday Friday yeah okay I thought

57:42 oh Friday Friday yeah okay I thought after five days no problem thank you

57:44 after five days no problem thank you

57:44 after five days no problem thank you okay bye

57:48 in 30 minutes this is the third call I

57:51 in 30 minutes this is the third call I

57:51 in 30 minutes this is the third call I made I went to her she's laughing

57:52 made I went to her she's laughing

57:52 made I went to her she's laughing awesome she's enjoying you know I used

57:56 awesome she's enjoying you know I used

57:56 awesome she's enjoying you know I used to pitch to a lot of female eyes to get

57:58 to pitch to a lot of female eyes to get

57:58 to pitch to a lot of female eyes to get sales from them females even these you

58:01 sales from them females even these you

58:01 sales from them females even these you know misses they don't give me a chance

58:03 know misses they don't give me a chance

58:03 know misses they don't give me a chance these days

58:07 which is horrible

58:09 which is horrible

58:09 which is horrible every day I come without

58:11 every day I come without

58:12 every day I come without that I'll get a sale and I don't get it

58:15 that I'll get a sale and I don't get it

58:15 that I'll get a sale and I don't get it something is definitely wrong

58:18 something is definitely wrong

58:18 something is definitely wrong why

58:20 why

58:20 why DMM in epicenter is making huge loss

58:24 DMM in epicenter is making huge loss

58:24 DMM in epicenter is making huge loss so we need to have 100 dependence under

58:26 so we need to have 100 dependence under

58:26 so we need to have 100 dependence under any condition

58:29 lost Wendy used to be top performer of

58:33 lost Wendy used to be top performer of

58:33 lost Wendy used to be top performer of your batch every day right from day one

58:35 your batch every day right from day one

58:35 your batch every day right from day one you used to give sales

58:37 you used to give sales

58:37 you used to give sales for all those guys who are

58:39 for all those guys who are

58:39 for all those guys who are non-performers on the floor it's a last

58:41 non-performers on the floor it's a last

58:41 non-performers on the floor it's a last warning

58:42 warning

58:42 warning three days more to go your countdown

58:45 three days more to go your countdown

58:45 three days more to go your countdown starts now

58:46 starts now

58:46 starts now and your past performance will not be

58:48 and your past performance will not be

58:48 and your past performance will not be taken into consideration

58:50 taken into consideration

58:50 taken into consideration so when are you worried

58:54 do you think they'd actually go through

58:56 do you think they'd actually go through

58:56 do you think they'd actually go through with it

59:13 so you give me one sale at least

59:15 so you give me one sale at least

59:15 so you give me one sale at least tomorrow then I'll I'll try and giving

59:18 tomorrow then I'll I'll try and giving

59:18 tomorrow then I'll I'll try and giving yourself tomorrow don't worry

59:24 [Music]

59:30 one day

59:35 [Music]

59:41 [Music]

59:41 [Music] you ready

59:44 you ready

59:44 you ready yeah all right

59:47 yeah all right

59:47 yeah all right see you in

59:49 see you in

59:49 see you in God knows when

59:52 good night take it easy

1:00:01 no sales

1:00:03 no sales

1:00:03 no sales you're kidding

1:00:05 you're kidding

1:00:05 you're kidding [Music]

1:00:19 what are you doing now

1:00:24 eating medicine

1:00:26 eating medicine

1:00:26 eating medicine are you still sticking it

1:00:29 I don't get time to get better

1:00:32 I don't get time to get better

1:00:32 I don't get time to get better hello hi good evening Mrs hope please

1:00:39 it's going worse day by day

1:00:44 for sure

1:00:48 my eyes are [ __ ] up nowadays because

1:00:51 my eyes are [ __ ] up nowadays because

1:00:51 my eyes are [ __ ] up nowadays because I'm handling Australia as well and then

1:00:53 I'm handling Australia as well and then

1:00:53 I'm handling Australia as well and then UK so Australia starts at 6 30 in the

1:00:56 UK so Australia starts at 6 30 in the

1:00:56 UK so Australia starts at 6 30 in the morning in UK ends at 10 30 in the

1:00:59 morning in UK ends at 10 30 in the

1:00:59 morning in UK ends at 10 30 in the evening

1:01:01 evening

1:01:01 evening my wife's gonna divorce me after a while

1:01:07 thank you so much

1:01:12 I used to motivate All Peoples and I was

1:01:15 I used to motivate All Peoples and I was

1:01:15 I used to motivate All Peoples and I was you know the best one on the floor and

1:01:17 you know the best one on the floor and

1:01:17 you know the best one on the floor and this is the first time in this year

1:01:20 this is the first time in this year

1:01:20 this is the first time in this year I'm not able to do that

1:01:22 I'm not able to do that

1:01:22 I'm not able to do that I'm feeling very bad you know I mean

1:01:24 I'm feeling very bad you know I mean

1:01:24 I'm feeling very bad you know I mean because I don't feel that I'm worth

1:01:27 because I don't feel that I'm worth

1:01:27 because I don't feel that I'm worth working for this process

1:01:33 even at home I feel so down and my mom's

1:01:36 even at home I feel so down and my mom's

1:01:36 even at home I feel so down and my mom's every time she asked me why you're so

1:01:38 every time she asked me why you're so

1:01:38 every time she asked me why you're so low and what's happening

1:01:40 low and what's happening

1:01:40 low and what's happening I used to tell each and everything to my

1:01:42 I used to tell each and everything to my

1:01:42 I used to tell each and everything to my mom

1:01:43 mom

1:01:43 mom and now there's nothing I can say here

1:01:46 and now there's nothing I can say here

1:01:46 and now there's nothing I can say here nothing there's nothing not even once

1:01:48 nothing there's nothing not even once

1:01:48 nothing there's nothing not even once here so I feel so bad what did she think

1:01:50 here so I feel so bad what did she think

1:01:50 here so I feel so bad what did she think of it yeah she says just pray to God

1:01:57 bye-bye

1:02:08 well I have some jobs

1:02:11 let's see if they before they do

1:02:14 let's see if they before they do

1:02:14 let's see if they before they do something

1:02:15 something

1:02:15 something maybe maybe I'll go guys

1:02:23 nobody has done such a nice job that you

1:02:26 nobody has done such a nice job that you

1:02:26 nobody has done such a nice job that you can just simply shout and scream on the

1:02:28 can just simply shout and scream on the

1:02:28 can just simply shout and scream on the floor

1:02:29 floor

1:02:29 floor okay can we stop making noise out there

1:02:33 okay can we stop making noise out there

1:02:33 okay can we stop making noise out there on the floor I don't want anybody

1:02:34 on the floor I don't want anybody

1:02:34 on the floor I don't want anybody talking

1:02:38 what should we talk about

1:02:41 what should we talk about

1:02:41 what should we talk about tell me honestly the ball is in your

1:02:43 tell me honestly the ball is in your

1:02:43 tell me honestly the ball is in your heart

1:02:44 heart

1:02:44 heart what should we talk about

1:02:46 what should we talk about

1:02:46 what should we talk about How can there be people without one sale

1:02:50 How can there be people without one sale

1:02:50 How can there be people without one sale for consecutive two or three days

1:02:53 for consecutive two or three days

1:02:53 for consecutive two or three days how

1:02:55 how

1:02:55 how how can you peacefully go home damn it

1:03:01 this is high time that we understand

1:03:03 this is high time that we understand

1:03:03 this is high time that we understand this fact that we need to perform to

1:03:06 this fact that we need to perform to

1:03:06 this fact that we need to perform to stay

1:03:12 if we cannot

1:03:15 we don't need you

1:03:17 we don't need you

1:03:18 we don't need you tomorrow if the people are repeating

1:03:20 tomorrow if the people are repeating

1:03:20 tomorrow if the people are repeating something it's gonna be a bad day for

1:03:21 something it's gonna be a bad day for

1:03:21 something it's gonna be a bad day for them thank you very much good night

1:03:36 [Applause]

1:03:42 when I go out of office Everything

1:03:45 when I go out of office Everything

1:03:45 when I go out of office Everything Changes naturally and you have you know

1:03:47 Changes naturally and you have you know

1:03:47 Changes naturally and you have you know beer Everything Changes

1:03:50 beer Everything Changes

1:03:50 beer Everything Changes where are we going we're going to Madara

1:03:54 where are we going we're going to Madara

1:03:54 where are we going we're going to Madara [Applause]

1:04:05 got it

1:04:07 got it

1:04:07 got it [Music]

1:04:28 [Music]

1:04:47 this day

1:04:50 this day

1:04:50 this day [Music]

1:05:05 [Laughter]

1:05:09 [Laughter]

1:05:09 [Laughter] it follows the 5-0 the bear Mr P the big

1:05:13 it follows the 5-0 the bear Mr P the big

1:05:13 it follows the 5-0 the bear Mr P the big 5-0 police Popo

1:05:17 5-0 police Popo

1:05:17 5-0 police Popo unbelievable cops have been here a

1:05:19 unbelievable cops have been here a

1:05:19 unbelievable cops have been here a couple of times each time you have to

1:05:21 couple of times each time you have to

1:05:21 couple of times each time you have to pay them some amount if you really don't

1:05:22 pay them some amount if you really don't

1:05:22 pay them some amount if you really don't mind I would really appreciate if you

1:05:24 mind I would really appreciate if you

1:05:24 mind I would really appreciate if you guys could give 100 bucks

1:05:33 [Music]

1:05:47 [Music]

1:05:53 [Music]

1:06:19 so what are you off to I'm off to Manila

1:06:23 so what are you off to I'm off to Manila

1:06:23 so what are you off to I'm off to Manila by Dubai

1:06:25 by Dubai

1:06:25 by Dubai another training session to get them up

1:06:27 another training session to get them up

1:06:27 another training session to get them up to speed and hopefully after around

1:06:30 to speed and hopefully after around

1:06:30 to speed and hopefully after around about 20 hours 24 hours I might get some

1:06:32 about 20 hours 24 hours I might get some

1:06:33 about 20 hours 24 hours I might get some sleep

1:06:33 sleep

1:06:33 sleep [Music]

1:06:36 [Music]

1:06:36 [Music] foreign

1:06:38 foreign

1:06:38 foreign [Music]

1:06:56 and when it's Asian I say Anjali

1:07:00 and when it's Asian I say Anjali

1:07:00 and when it's Asian I say Anjali so you can change your name you know

1:07:03 so you can change your name you know

1:07:03 so you can change your name you know whenever I call these people you know

1:07:06 whenever I call these people you know

1:07:06 whenever I call these people you know Asian people in Canada or U.S they are

1:07:09 Asian people in Canada or U.S they are

1:07:09 Asian people in Canada or U.S they are very much you know curious to know

1:07:12 very much you know curious to know

1:07:12 very much you know curious to know what's going in India

1:07:14 what's going in India

1:07:14 what's going in India there are some people who says like I

1:07:16 there are some people who says like I

1:07:16 there are some people who says like I want to come in India but I can't

1:07:17 want to come in India but I can't

1:07:17 want to come in India but I can't because it has been 30 years I'm in

1:07:20 because it has been 30 years I'm in

1:07:20 because it has been 30 years I'm in Canada I can't come back now I want to

1:07:23 Canada I can't come back now I want to

1:07:23 Canada I can't come back now I want to visit it

1:07:24 visit it

1:07:24 visit it so that time I feel like thank God I'm

1:07:28 so that time I feel like thank God I'm

1:07:28 so that time I feel like thank God I'm in India thank God

1:07:33 things have changed you know I've not

1:07:36 things have changed you know I've not

1:07:36 things have changed you know I've not been going you know going to church

1:07:38 been going you know going to church

1:07:38 been going you know going to church every Sunday

1:07:39 every Sunday

1:07:39 every Sunday last Sunday that was after a long time

1:07:43 last Sunday that was after a long time

1:07:43 last Sunday that was after a long time going to church

1:07:45 going to church

1:07:45 going to church I don't know I mean I've become a bad

1:07:47 I don't know I mean I've become a bad

1:07:47 I don't know I mean I've become a bad boy

1:07:48 boy

1:07:48 boy do you know the picture of you know

1:07:50 do you know the picture of you know

1:07:50 do you know the picture of you know mother Mary and Jesus now there are

1:07:52 mother Mary and Jesus now there are

1:07:52 mother Mary and Jesus now there are nothing

1:07:53 nothing

1:07:53 nothing I don't know why but then I have to

1:07:55 I don't know why but then I have to

1:07:55 I don't know why but then I have to change them

1:07:57 change them

1:07:57 change them [Music]

1:07:59 [Music]

1:07:59 [Music] now I go every day like with my friends

1:08:01 now I go every day like with my friends

1:08:01 now I go every day like with my friends to move it's like you know the stress

1:08:06 to move it's like you know the stress

1:08:06 to move it's like you know the stress you're you're there at the office say

1:08:08 you're you're there at the office say

1:08:08 you're you're there at the office say for 12 hours 13 hours 14 hours

1:08:10 for 12 hours 13 hours 14 hours

1:08:10 for 12 hours 13 hours 14 hours just to release that stress sometimes

1:08:13 just to release that stress sometimes

1:08:13 just to release that stress sometimes you know I feel okay let's go

1:08:15 you know I feel okay let's go

1:08:15 you know I feel okay let's go sometimes alone

1:08:19 so no one girlfriend yet I still have

1:08:22 so no one girlfriend yet I still have

1:08:22 so no one girlfriend yet I still have one you know whom I love so much but the

1:08:26 one you know whom I love so much but the

1:08:26 one you know whom I love so much but the only thing is she's married

1:08:28 only thing is she's married

1:08:28 only thing is she's married he's buried yeah

1:08:31 he's buried yeah

1:08:31 he's buried yeah the time I spent with her is like it's

1:08:33 the time I spent with her is like it's

1:08:33 the time I spent with her is like it's very you know priceless

1:08:37 [Music]

1:08:46 [Music]

1:08:47 [Music] my mom always had a dream that we have a

1:08:49 my mom always had a dream that we have a

1:08:49 my mom always had a dream that we have a house of Our Own

1:08:51 house of Our Own

1:08:51 house of Our Own I have had that dream come true because

1:08:55 I have had that dream come true because

1:08:55 I have had that dream come true because I have as I told you I booked up two

1:08:57 I have as I told you I booked up two

1:08:57 I have as I told you I booked up two apartments that's not one but two and

1:09:00 apartments that's not one but two and

1:09:00 apartments that's not one but two and that's for my mom and dad

1:09:02 that's for my mom and dad

1:09:02 that's for my mom and dad in the rain and it's a big achievement

1:09:05 in the rain and it's a big achievement

1:09:05 in the rain and it's a big achievement because if call centers wouldn't have

1:09:07 because if call centers wouldn't have

1:09:07 because if call centers wouldn't have been there at this point in time I would

1:09:09 been there at this point in time I would

1:09:09 been there at this point in time I would have had to go abroad

1:09:12 have had to go abroad

1:09:12 have had to go abroad staying in India in your own country for

1:09:15 staying in India in your own country for

1:09:15 staying in India in your own country for me it is a very big achievement

1:09:20 [Music]

1:09:38 [Music]

1:09:38 [Music] what do you want to say to the people of

1:09:39 what do you want to say to the people of

1:09:39 what do you want to say to the people of America call me

1:09:41 America call me

1:09:41 America call me I'm gonna earn a lot of money out there

1:09:44 I'm gonna earn a lot of money out there

1:09:44 I'm gonna earn a lot of money out there you know I'm gonna take every couple of

1:09:46 you know I'm gonna take every couple of

1:09:46 you know I'm gonna take every couple of red a couple of people's bread and

1:09:47 red a couple of people's bread and

1:09:47 red a couple of people's bread and butter I'm gonna be more all the

1:09:49 butter I'm gonna be more all the

1:09:49 butter I'm gonna be more all the employers out there call me uh I I'll do

1:09:52 employers out there call me uh I I'll do

1:09:52 employers out there call me uh I I'll do a better job you know

1:09:54 a better job you know

1:09:54 a better job you know call me

1:10:01 [Music]

1:10:15 [Music]

1:10:30 foreign

1:10:39 [Music]